Rating

4.3

feedback

21

Reviews

chart

#3,977

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    19%
  • Less than a month
    52%
  • Less than a year
    29%
  • More than a year
    0%

Reviews Summary

The reviews for the TrueFit Shopify App are overwhelmingly positive, with users praising the seamless onboarding process, excellent customer service, and accurate size recommendations. Many users highlighted the quick responses from the support team and the ease of installation. The app was commended for its ability to help reduce returns and boost conversions, as well as for providing extra guidance to customers on choosing the right size based on previous purchases. However, there was one negative review mentioning difficulties in uninstalling the app without technical support and lack of responsiveness from the team.

Highlights

Positive feedback on seamless onboarding process and excellent customer service
Accurate size recommendations and reduction in returns
Quick responses from support team and easy installation
Extra guidance for customers on choosing the right size based on previous purchases
Negative feedback on difficulties in uninstalling the app and lack of responsiveness

Rating Breakdown

  • 5
    90% (19 ratings)
  • 4
    5% (1 ratings)
  • 3
    0% (0 ratings)
  • 2
    5% (1 ratings)
  • 1
    0% (0 ratings)

Reviews with Text

  • 100% (21)
Review RSS Feed Review RSS Feed

All reviews

2 / 5 Share

April 9, 2025

impossibile to uninstall without technical support and after you unistall they not even respond

Using app

5 months

Total reviews

3

Average rating

4.0

5 / 5 Share

Dec. 17, 2024

Looking forward to starting our journey with TrueFit. Mital was great to work with and the onboarding process has been a breeze! Implementation was seamless and we are off to the races!

Using app

4 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 3, 2024

Our team had an excellent sales and onboarding experience with True Fit. Mital, in particular, was incredibly thorough, responsive, and a pleasure to work with. We’re really enjoying the product so far and feel confident it will help us reduce returns and boost conversions.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 10, 2024

Our team had a seamless sales and onboarding experience with True Fit. Mital, in particular, was a thorough, responsive, and kind person to work with. So far, we're loving the product and very confident it will help us reduce returns and increase conversions.

Using app

2 months

Total reviews

5

Average rating

4.6

Developer Reply

Thank you so much for your kind feedback about our product and team. Mital is such an asset to True Fit, and we're glad you had a great experience with him! We're honored to be your fit solution of choice. Please don't hesitate to reach out with any future needs!

5 / 5 Share

May 23, 2024

Just installed a few days ago, received excellent support! Excited to see how True Fit will help Simple Gay Apparel into the future.

Using app

8 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the positive feedback on your experience with our customer support team! We're honored to be Simple Gay Apparel's size and fit partner of choice. Please don't hesitate to reach out with any future needs!

All reviews

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