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The reviews for this Shopify app are overwhelmingly negative, with users reporting that the app doesn't work as advertised and lacks user-friendliness. Customers have expressed frustration over the non-functional widgets and the inability to add them to their websites despite being presented with the option. Additionally, the lack of customer support is a major drawback, with users mentioning long response times of up to three days. Overall, the app seems to be unreliable and not recommended for use, with suggestions to try alternative apps like Loox.
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doesnt work, no customer support either
I don't know how you can say "no customer support" since I replied to your email 6 hours after you sent a request. Could you reach out to me? I can reset your free trial period and give you a $5 re-activation bonus. [email protected] also what part of the product are you saying "doesnt work"? UI Trustbox widget or the automated email followups? Based on your email, you said you couldn't get past the paywall, which is unusual since many others have been able to install and use the widget successfully.
This app is not ready to be used. Not user friendly at all. Their widgets don't work, you can't add them on your website even though it's presented as an option. Support is lacking, they respond in line 3 days. Not a great experience would try Loox.
hi, thank you for your feedback. In response, I've created a Trustpilot UI widget for everybody to use. Please see the video tutorials at: https://www.programmerhat.com/how-to-get-started-with-ez-trustpilot-integration/ Could you update your review once you get the chance? I'd really appreciate it since it tanked my app rating to 3 stars.
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