Trust Badges
The reviews are overwhelmingly negative and point to major usability and reliability issues. Both reviewers say the app does not work as expected, with widgets failing to function or be added to the website despite being advertised as available. They also describe the app as not user friendly and not ready for production use, suggesting a poor overall experience for merchants trying to set it up. Customer support is another clear pain point. Reviewers report either no support at all or very slow responses, which makes it difficult to resolve the technical problems they encounter. Overall, the feedback suggests the app has serious functionality gaps and weak support, while the only positive implication is that it may offer features that sound useful in theory, even though they are not working reliably in practice.
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doesnt work, no customer support either
I don't know how you can say "no customer support" since I replied to your email 6 hours after you sent a request. Could you reach out to me? I can reset your free trial period and give you a $5 re-activation bonus. [email protected] also what part of the product are you saying "doesnt work"? UI Trustbox widget or the automated email followups? Based on your email, you said you couldn't get past the paywall, which is unusual since many others have been able to install and use the widget successfully.
This app is not ready to be used. Not user friendly at all. Their widgets don't work, you can't add them on your website even though it's presented as an option. Support is lacking, they respond in line 3 days. Not a great experience would try Loox.
hi, thank you for your feedback. In response, I've created a Trustpilot UI widget for everybody to use. Please see the video tutorials at: https://www.programmerhat.com/how-to-get-started-with-ez-trustpilot-integration/ Could you update your review once you get the chance? I'd really appreciate it since it tanked my app rating to 3 stars.
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