Rating
1.0
feedback
2
chart
#17,455
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
50%
-
Less than a month
0%
-
Less than a year
50%
-
More than a year
0%
Reviews Summary
The reviews for this Shopify App are overwhelmingly negative, with users expressing frustration over the app not working properly and the lack of customer support. Users reported that the widgets provided by the app do not function as expected and are not user-friendly. Additionally, there are complaints about the unresponsiveness of the support team, with users having to wait several days for a reply. Overall, the experience with this app has been disappointing for users, leading them to consider alternative options like Loox.
Highlights
Review RSS Feed
All reviews
Jan. 17, 2024
doesnt work, no customer support either
I don't know how you can say "no customer support" since I replied to your email 6 hours after you sent a request. Could you reach out to me? I can reset your free trial period and give you a $5 re-activation bonus. [email protected] also what part of the product are you saying "doesnt work"? UI Trustbox widget or the automated email followups? Based on your email, you said you couldn't get past the paywall, which is unusual since many others have been able to install and use the widget successfully.
Oct. 19, 2023
This app is not ready to be used. Not user friendly at all. Their widgets don't work, you can't add them on your website even though it's presented as an option. Support is lacking, they respond in line 3 days. Not a great experience would try Loox.
hi, thank you for your feedback. In response, I've created a Trustpilot UI widget for everybody to use. Please see the video tutorials at: https://www.programmerhat.com/how-to-get-started-with-ez-trustpilot-integration/ Could you update your review once you get the chance? I'd really appreciate it since it tanked my app rating to 3 stars.
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