Trusted Shops Easy Integration for Shopify

Trusted Shops Easy Integration

Easy integration of Trustmark, Buyer Protection and reviews

Rating

4.3

feedback

18

Reviews

chart

#1,889

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    6%
  • Less than a day
    6%
  • Less than a month
    28%
  • Less than a year
    56%
  • More than a year
    0%

Reviews Summary

The reviews for this Shopify App are mixed, with both positive and negative aspects highlighted by users. On the positive side, users appreciate the easy installation and integration process, as well as the excellent functionality of the app. The support provided by the app team is also praised for being quick, helpful, and readily available to address any queries or issues. Users find the app to be a great tool for building customer trust and loyalty, with some mentioning additional features that enhance the overall experience. On the negative side, some users have faced challenges with the app not working properly on mobile devices, triggering email sending only on specific dates rather than when the client order is fulfilled, and issues with costly solutions that lock users into contracts with automatic renewals. There are also complaints about lack of notification before renewal deadlines and difficulties in canceling memberships, leading to frustration and dissatisfaction among users.

Highlights

Easy installation and integration, excellent functionality
Quick and helpful support, building customer trust and loyalty
Challenges with mobile functionality, issues with costly solutions and contracts
Lack of notification before renewal deadlines, difficulties in canceling memberships
Frustration and dissatisfaction among users

Rating Breakdown

  • 5
    83% (15 ratings)
  • 4
    0% (0 ratings)
  • 3
    6% (1 ratings)
  • 2
    6% (1 ratings)
  • 1
    6% (1 ratings)
Review RSS Feed Review RSS Feed

All reviews

2 / 5 Share

May 8, 2024

We have 2 websites but the app is not working on mobile. We asked for an audit on the website but they are saying that they have support only for certin countries! The trigger for email sending is not working on Fullfield status, only on the date of the client order.

Using app

--

Total reviews

4

Average rating

4.3

5 / 5 Share

March 6, 2024

Using app

43 minutes

Total reviews

3

Average rating

5.0

1 / 5 Share

Jan. 23, 2024

It is a very costly solution, which unfairly locks you into a contract that automatically renews with 3 months' notice, which is not written in the signed contract but very briefly mentioned in their general conditions. Also, no notification or reminder is sent before the renewal deadline, which doesn't comply with German law.

Using app

2 months

Total reviews

8

Average rating

4.3

5 / 5 Share

Oct. 18, 2023

Löppt, was will man mehr

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 11, 2023

Installation und Integration verliefen recht einfach und ohne Probleme. Bei Fragen ist die Faq sehr gut und man wird sofort fündig. Die Funktionalität ist hervorragend.

Using app

3 months

Total reviews

2

Average rating

5.0

Developer Reply

Danke für die Bewertung! Wir freuen uns, dass Sie mit der App und der Installationsanleitung zufrieden sind. Viele Grüße Ihr Trusted Shops Team

All reviews

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