Trusted Shops reviews and more
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Rating
2.7
feedback
20
chart
#3,185
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
5%
-
Less than a day
5%
-
Less than a month
15%
-
Less than a year
60%
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More than a year
10%
Reviews Summary
The reviews for this Shopify App are quite mixed, with a range of ratings from 1 star to 5 stars. One common theme in the negative reviews is the dissatisfaction with the pricing and contract terms, with users feeling locked into costly contracts with automatic renewals. Users also mentioned issues with mobile functionality and customer support. On the positive side, many users praised the ease of installation and integration of the app, as well as the helpfulness of the FAQ section and customer support. The app was described as reliable, with excellent functionality for building customer trust and loyalty.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
March 10, 2025
Je déconseille vivement cette société. Malgré mon souhait de résilier, car je n'utilise plus leurs services depuis plus d'un an, j'ai été confronté à des prélèvements de 100€ par mois, soit 1200€ par an, et ce, sous prétexte d'un engagement d'un an. Leurs conditions de vente sont obsolètes et ne correspondent plus du tout à la réalité des utilisateurs actuels, notamment ceux utilisant des plateformes comme Shopify. Leur politique commerciale est déconnectée des attentes des clients d’aujourd’hui. Si vous cherchez un service fiable et adapté à vos besoins, passez votre chemin et allez voir ailleurs.
Jan. 13, 2025
Leider eine sehr Nutzerunfreundliche App. Wir zahlen, obwohl wir NULL von eurem Service profieren. Wirklich extrem schlechter Service
May 8, 2024
We have 2 websites but the app is not working on mobile. We asked for an audit on the website but they are saying that they have support only for certin countries! The trigger for email sending is not working on Fullfield status, only on the date of the client order.
Jan. 23, 2024
It is a very costly solution, which unfairly locks you into a contract that automatically renews with 3 months' notice, which is not written in the signed contract but very briefly mentioned in their general conditions. Also, no notification or reminder is sent before the renewal deadline, which doesn't comply with German law.
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