![Trusted Shops Easy Integration for Shopify](https://cdn.shopify.com/app-store/listing_images/6415bbd820660b293711052e9d1ac04e/icon/CMS0xYfCq_wCEAE=.png)
Trusted Shops Easy Integration
Easy integration of Trustmark, Buyer Protection and reviews
Rating
4.3
feedback
18
chart
#1,889
Reviews Over Time
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Reviews Summary
The reviews for this Shopify App are mixed, with both positive and negative aspects highlighted by users. On the positive side, users appreciate the easy installation and integration process, as well as the excellent functionality of the app. The support provided by the app team is also praised for being quick, helpful, and readily available to address any queries or issues. Users find the app to be a great tool for building customer trust and loyalty, with some mentioning additional features that enhance the overall experience. On the negative side, some users have faced challenges with the app not working properly on mobile devices, triggering email sending only on specific dates rather than when the client order is fulfilled, and issues with costly solutions that lock users into contracts with automatic renewals. There are also complaints about lack of notification before renewal deadlines and difficulties in canceling memberships, leading to frustration and dissatisfaction among users.
Highlights
Rating Breakdown
All reviews
May 8, 2024
We have 2 websites but the app is not working on mobile. We asked for an audit on the website but they are saying that they have support only for certin countries! The trigger for email sending is not working on Fullfield status, only on the date of the client order.
Jan. 23, 2024
It is a very costly solution, which unfairly locks you into a contract that automatically renews with 3 months' notice, which is not written in the signed contract but very briefly mentioned in their general conditions. Also, no notification or reminder is sent before the renewal deadline, which doesn't comply with German law.
Oct. 11, 2023
Installation und Integration verliefen recht einfach und ohne Probleme. Bei Fragen ist die Faq sehr gut und man wird sofort fündig. Die Funktionalität ist hervorragend.
Danke für die Bewertung! Wir freuen uns, dass Sie mit der App und der Installationsanleitung zufrieden sind. Viele Grüße Ihr Trusted Shops Team
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