VivaHomeX review for Trustify: Testimonial Reviews

Hi, Thank you for your feedback! We are truly sorry for the experience you had with our app and our support team. It was never our intention to come across as unfriendly, and we deeply regret that this was how you felt during your interaction with us. You are correct that your request falls under the paid plan, but we fully recognize that we should have been more flexible and accommodating in the way we handled your case. We take your feedback seriously and will be reviewing our internal processes to ensure that situations like this are managed with greater care and understanding in the future. We have also sent you a private email offering direct assistance. We sincerely hope you will take a moment to review it and give us another opportunity to support you properly. Your trust is very important to us, and we are committed to learning from this experience to provide a better service going forward.