TrustMate.io Reviews & Photos
TrustMate - The Best Review Collection Plugin for Shopify
Rating
2.1
feedback
6
chart
#9,847
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
33%
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Less than a day
0%
-
Less than a month
17%
-
Less than a year
33%
-
More than a year
0%
Reviews Summary
The reviews for the Shopify App are mixed, with both positive and negative feedback. Positive aspects highlighted include the ease of use, smooth integration with CMS, customizable widgets, and responsive client service. Customers appreciate the review collection process and the positive impact on their store's traffic and customer trust. However, negative feedback revolves around the app not working properly, issues with integration, and unresponsive support. Some users have faced delays in getting their problems resolved, leading to frustration and a lack of recommendation for the app.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Dec. 12, 2023
The app stopped working, I contacted support. I received the reply "I have reported a problem with the shipment for verification. When I receive a reply, I will get back to you with it", 12 days have passed since this e-mail and no one has contacted us! Dear TrustMate: With other applications, in 99% of cases the problem is solved within 24 hours, the support asks for a "Collaborator Request", and then checks and solves the problem. Customers: I do not recommend!
June 2, 2022
Great review collection We are using trustmate with our shopify store. The hint based solution is making it easier for customers to leave a review. Before that, we had less extensive reviews. Good app, go for it!
May 16, 2022
Happy with my purchase - The application is smooth (very important criteria for me) - Quick integration with my CMS through a plugin - Nice widgets to integrate on the website (I wonder if it would be also possible to customize the colors one day in order to match the brand/website theme) - Glad that the invitation is customizable - Responsive client service Overall I'm happy with the experience until now! I recommend ! Good investment !
Dec. 28, 2021
The application does not work, it does not integrate with Shopify since it asks me each time for the UUID code and when I update it asks me again! The support does not seem responsive either, I was in contact with a person from their support yesterday and when I brought up this problem no more news, so I think I will turn to a more known and reliable solution and therefore do not recommend this app!
Dec. 2, 2021
Świetna aplikacja , która z pewnością zwiększa ruch na sklepie. Im więcej pozytywnych opinii , tym bardziej klienci nam ufają. Cieszy nas również fakt, że klienci chętnie chcą wyrazić swoją opinię poprzez TrustMate. Widget na sklepie wygląda korzystnie i zachęcająco do zakupu. Obsługa i pomoc techniczna od strony firmy TrustMate na medal. Pozdrawiam !
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