TrustMate.io Reviews & Photos
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Rating
4.5
feedback
3
chart
#4,781
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
0%
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Less than a month
0%
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Less than a year
33%
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More than a year
67%
Reviews Summary
The reviews for this Shopify App are mixed, with positive and negative aspects highlighted by users. On the positive side, users appreciate that the app is very useful, works flawlessly, and does exactly what it's supposed to do. Users also praise the easy contact with support and the professionalism of the team. However, a common concern among users is the lack of responsiveness from the support team. One user mentioned a delay of 12 days without a resolution to their issue, which led to frustration. Another user suggested offering a smaller starter plan as they felt they were paying for unused features. Despite these issues, the app comes highly recommended by satisfied users.
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May 29, 2025
This is a very useful solution – it works flawlessly and does exactly what it’s supposed to. The only suggestion would be to offer a smaller starter plan – in our case, we don’t even use half of the monthly invitations, so we end up paying for something we don’t use. Other than that, everything is great – highly recommended!
Dec. 12, 2023
The app stopped working, I contacted support. I received the reply "I have reported a problem with the shipment for verification. When I receive a reply, I will get back to you with it", 12 days have passed since this e-mail and no one has contacted us! Dear TrustMate: With other applications, in 99% of cases the problem is solved within 24 hours, the support asks for a "Collaborator Request", and then checks and solves the problem. Customers: I do not recommend!
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