TrustMate.io Reviews & Photos
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Rating
4.5
feedback
3
chart
#5,576
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
0%
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Less than a month
0%
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Less than a year
33%
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More than a year
67%
Reviews Summary
The reviews for this Shopify App are mixed, with both positive and negative feedback. Users who rated the app positively praised its usefulness, flawless performance, and ability to fulfill its intended purpose. However, there were suggestions for improvement, such as offering a smaller starter plan to cater to users who do not fully utilize the app's features and end up paying for unused services. On the other hand, negative reviews highlighted issues with the app's functionality, particularly when it stopped working, leading to dissatisfaction with the support team's response time and problem resolution process.
Highlights
Review RSS Feed
All reviews
May 29, 2025
This is a very useful solution – it works flawlessly and does exactly what it’s supposed to. The only suggestion would be to offer a smaller starter plan – in our case, we don’t even use half of the monthly invitations, so we end up paying for something we don’t use. Other than that, everything is great – highly recommended!
Dec. 12, 2023
The app stopped working, I contacted support. I received the reply "I have reported a problem with the shipment for verification. When I receive a reply, I will get back to you with it", 12 days have passed since this e-mail and no one has contacted us! Dear TrustMate: With other applications, in 99% of cases the problem is solved within 24 hours, the support asks for a "Collaborator Request", and then checks and solves the problem. Customers: I do not recommend!
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