TrustMate.io Reviews & Photos
The reviews for this Shopify App are mixed, with both positive and negative feedback. Users who rated the app positively mentioned that it is a very useful solution that works flawlessly and does exactly what it's supposed to. They also appreciated the easy contact with support and the professionalism of the team. On the other hand, a user who rated the app negatively experienced issues with the app not working and poor support response time. They mentioned that the problem was not resolved even after 12 days of contacting support. One suggestion from a positive reviewer was to offer a smaller starter plan to avoid paying for unused features.
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This is a very useful solution – it works flawlessly and does exactly what it’s supposed to. The only suggestion would be to offer a smaller starter plan – in our case, we don’t even use half of the monthly invitations, so we end up paying for something we don’t use. Other than that, everything is great – highly recommended!
The app stopped working, I contacted support. I received the reply "I have reported a problem with the shipment for verification. When I receive a reply, I will get back to you with it", 12 days have passed since this e-mail and no one has contacted us! Dear TrustMate: With other applications, in 99% of cases the problem is solved within 24 hours, the support asks for a "Collaborator Request", and then checks and solves the problem. Customers: I do not recommend!
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