TrustMate.io Reviews & Photos
The reviews for this Shopify App are mixed, with both positive and negative feedback. Users who rated the app 5 stars praised its usefulness, flawless performance, and ability to fulfill its intended purpose. However, a common suggestion among positive reviews was to offer a smaller starter plan to cater to users who do not fully utilize the app's features. On the other hand, a user who rated the app 1 star expressed frustration with the app not working and the lack of timely support from the customer service team. They highlighted the slow response time and compared it unfavorably to other apps that typically resolve issues within 24 hours.
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This is a very useful solution – it works flawlessly and does exactly what it’s supposed to. The only suggestion would be to offer a smaller starter plan – in our case, we don’t even use half of the monthly invitations, so we end up paying for something we don’t use. Other than that, everything is great – highly recommended!
The app stopped working, I contacted support. I received the reply "I have reported a problem with the shipment for verification. When I receive a reply, I will get back to you with it", 12 days have passed since this e-mail and no one has contacted us! Dear TrustMate: With other applications, in 99% of cases the problem is solved within 24 hours, the support asks for a "Collaborator Request", and then checks and solves the problem. Customers: I do not recommend!
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