Rating
2.2
feedback
18
chart
#4,575
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
6%
-
Less than a month
28%
-
Less than a year
56%
-
More than a year
6%
Reviews Summary
The reviews for this Shopify App are mixed, with both positive and negative feedback from users. Positive aspects include the app's functionality in allowing users to sell beats with different licenses, the straightforward interface, and the ability to edit metadata for beats. Users also appreciate the customer service, with some mentioning that issues were resolved promptly. However, negative themes in the reviews include slow response times, poor customer service, issues with the media player not working correctly, and limitations in customizing license agreements. Some users also expressed frustration with the lack of communication and support from the app developers.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
March 27, 2024
I LEFT BEAT STRARS TO CHECK OUT THIS APP I LIKED THAT THEY ALLOWED YOU TO SELL BEATS WITH DIFFERENT LICENSES AND JUMPED OUT THERE RIGHT AWAY AND BOUGHT THE PRO PLAN. THINKING BECAUSE THIS IS THE TOP PLAN I SHOULD GET ALL FEATURES AS SOON AS I UPLOADED MORE THAN TWO BEATS MY BEATS STOPPED PLAYING ON MY STORE. PLUS THERES NO MENU FOR CUSTOMERS STO JUAT PLAY ALL SONGS ON A LIST. PERSONALLY THE IDEA IS DOPE BUT THE EXECUTION IS TRASH. ALREADY TOLD MY CUSTOMERS TO CHECK IT OUT AND NOW ALL I GET IS HOW DO I LISTEN TO THE BEATS! WHO WANTS TO GO TO A BEAT SITE JUST TO SEE THE COST OF BEATS BUT NOT HEAR IT!!! THE MEDIA PLAYER SHOULD BE THE MOST IMPORTANT THING ON HERE THAT WORKS AND I HAVEN'T HEARD MY BEATS SINCE I UPLOADED THEM!
Jan. 28, 2024
Actually terrible. Insanely slow response times, poor customer service. They don't even care to update the plugin ever. No collab support.. because what musician collabs with others, right? Not too mention it costs twice as much as Beatstars, and it's twice as bad as beatsars. It's clear that they just don't don't actually make or sell music because this is just a sham. Can't even upload my zip files because they're too big so im FORCED to upgrade. Sickening. Penny pinching company overcharging for services that barely work. Thanks a ton.
Thank you for sharing your concerns about our Shopify app. I'm genuinely sorry to hear about your negative experience, especially with the response times and customer service. We value your feedback as it highlights areas where we clearly need to improve. I understand your frustration regarding the plugin updates, collaboration features, file upload limitations, and pricing. Please know that we are committed to addressing these issues to better serve our customers, especially in the music community. Please allow us the opportunity to make this right. We would appreciate the chance to discuss your specific concerns in more detail and explore possible solutions. Feel free to reach out to us directly at [email protected]
Dec. 18, 2023
Hi, I want to like this app and it is almost there but it has a few issue that need to be fixed in order for this to be a top tier beat selling app. *Changing the license terms in the license menu doesn't update all beats with that license. Beats still keep the old terms instead of being updated. *When you add a new license to existing products, it deletes any additional coding info on the Shopify product page that a user may have added. *The Graphic for the instrumental doesn't show in the Playlists or in the player at the bottom of the screen. *I cannot make a playlist with more than 70 songs. I am supposed allowed 250 beats on my Tuneboom plan and would like to have a Master Playlist of every beat, along with smaller specialized playlists.
Thank you for your honest feedback on our app. We understand there's room for improvement, and your input is essential in guiding these enhancements. We've recently invested in both our app's development and customer service to provide a better experience. However, we believe that the most valuable insights come from our users. I encourage you to reach out to us at [email protected] to discuss more deeply about the improvements you'd like to see. Your detailed suggestions can help us fine-tune our services to better meet your needs. Your contribution is invaluable to us, and we're keen to hear more from you. Thank you for helping us grow and improve.
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