Tuneboom
Effortlessly sell and manage your music and audio content.
Rating
1.1
feedback
4
chart
#6,702
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
0%
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Less than a month
50%
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Less than a year
50%
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More than a year
0%
Reviews Summary
The reviews for this Shopify app are overwhelmingly negative, with users expressing frustration over issues with the app's functionality and poor customer service. Customers have reported that the app fails to send purchased items to customers, has slow response times, and lacks basic features like the ability to upload large files without upgrading. Additionally, users have criticized the high cost of the app compared to its competitors and the lack of updates and collaboration support. Despite these drawbacks, some users have mentioned that the app has the potential to be a 5-star product if customer service improves and more features are added, such as the ability to include custom license agreements.
Highlights
Review RSS Feed
All reviews
Aug. 30, 2025
Horrible app do not waste your time it never sends the purchased item to the customer.
July 19, 2025
Horrible. I've been having trouble with this app. I reached out to customer service two days ago and still I haven't heard from anyone! I want my god dam money back!!!
Jan. 28, 2024
Actually terrible. Insanely slow response times, poor customer service. They don't even care to update the plugin ever. No collab support.. because what musician collabs with others, right? Not too mention it costs twice as much as Beatstars, and it's twice as bad as beatsars. It's clear that they just don't don't actually make or sell music because this is just a sham. Can't even upload my zip files because they're too big so im FORCED to upgrade. Sickening. Penny pinching company overcharging for services that barely work. Thanks a ton.
Thank you for sharing your concerns about our Shopify app. I'm genuinely sorry to hear about your negative experience, especially with the response times and customer service. We value your feedback as it highlights areas where we clearly need to improve. I understand your frustration regarding the plugin updates, collaboration features, file upload limitations, and pricing. Please know that we are committed to addressing these issues to better serve our customers, especially in the music community. Please allow us the opportunity to make this right. We would appreciate the chance to discuss your specific concerns in more detail and explore possible solutions. Feel free to reach out to us directly at [email protected]
Aug. 24, 2021
Customer service is beyond terrible, this app could easily be a 5 star product with basic customer service and the ability to add your on license agreements...
Your feedback on our customer service is taken seriously, and I want to address your concerns directly. Recognizing the importance of responsive and helpful support, we have recently invested in expanding our customer service team. This step is a commitment to enhance the quality and speed of our service. Regarding your suggestion for custom license agreements, it's an idea we find very intriguing. We would greatly value your thoughts on how this feature could best serve your needs. Please reach out to us at [email protected] with your insights and how you’d like to see this feature implemented. Your input is essential as we continuously work to improve our app and services. Thank you for bringing these issues to our attention. We are dedicated to making our app not just good, but great, with the support to match.
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