Pug Face review for Tunetoo

April 4, 2020

I started partlly using Tunetoo when it apparently still charged 20% and sales made even after the 20% was supposed to be removed was still charged at the higher price. But more importantly is the ridiculously slow shipping which my customers complained about and when i investigated it i found that Tunetoo states on their Terms and conditions that they take 10 to 14 Working days! to process each order before it is despatched from their warehouse. That means our customers are left waiting for 2 to 3 weeks before their package even leaves the warehouse and the shipping cost is not cheap either. I have reached out to Tunetoo via email expressing that this delay in shipping was unreasonable but they have mot responded to me. Even Amazon with its huge warehouses process orders within 48 hours, so why does it take 14 Working days??. Product cost is high, shipping cost is high and profit margin is low which makes it difficult to offer customers any discounts or promotion to avoid making a significant loss. Plus options on its website seems better than on the shopify app and you have to translate each product description from French to English yourself which i dont mind really, but it would be easier if they simply made it in English then the browser can translate for each customer baed on their preferred language . I really dont mind all these little things but the delay in shipping is my major concern despite its not cheap. This app has the potential to be the best POD app on Shopify but at the moment it is shockingly bad due to product cost, shipping cost and delay. Cost is also in Euros so if you sell in Dollars you have to increase the price further to maintain your margin. Urgent fix is the shipping delay