Ingrid ‑ Returns and Exchanges
Ingrid Returns - simple exchanges and sustainable returns
Rating
4.2
feedback
4
chart
#5,474
Reviews Over Time
App Ranking
Time spent using app
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75%
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Reviews Summary
The reviews for the Turnr app on Shopify are mixed, with both positive and negative aspects highlighted by users. On the positive side, users appreciate the ease of use and effectiveness of the app in managing returns, saving time for customer service agents and providing a great overview of returns and statistics. The customer-friendly interface and clear dashboard for actionable data are also praised for enhancing the overall customer experience and streamlining the returns process. However, some users have pointed out drawbacks such as the app not working immediately out of the box, lack of documentation for setup, inability to white label the app, and linking customers to the support team for order issues, which may lead to time wastage.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Aug. 27, 2023
I am unsure if the other reviews here are legitimate. This is by far the easiest returns app that we have used on Shopify and we have tried the really big ones. The problem is it does not work out of the box immediately. Your Shopify store does not sync to the app. There is also no documentation on their website or otherwise, available to help you set it up. It does not allow you to "white label" it. It also links your customers to their support team if they have problems finding their order. That doesn't seem feasible. I think the concept is brilliant and whoever set the app up is a pure genius but it doesn't work just yet and you will waste much time.
Jan. 13, 2023
It has been a relief since we started using Turnr. This app has really saved me a lot of time as a customer service agent. We work more effectively and our customers are pleased with our faster service. Not to mention the great overview of returns and statistics you get at the platform!
Jan. 13, 2023
We have been using the Turnr app at Kastel Shoes for managing our returns and it has been a game changer for our business. The customer-friendly interface makes it easy for our customers to initiate and process returns, while the backend dashboard provides clear and actionable data on returned products. This app has helped us create a seamless customer experience and streamline our returns process. Overall, it's a great tool to have in our e-commerce toolkit.
Jan. 12, 2023
I can highly recommend this app for your e-commerce store. We have saved a lot of money and time. You will get a very good dashboard with the data you need for the returns and exchanges. They have good support as well
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