Twilio: Order Alert & Bulk SMS
Boast customer satisfaction and prevent lost sales via sms
Rating
4.5
feedback
7
chart
#3,423
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
29%
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Less than a month
14%
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Less than a year
29%
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More than a year
14%
Reviews Summary
The reviews for the Twilio SMS Shopify app are mostly positive, highlighting its seamless integration with Twilio for order confirmation, shipment tracking, and customer communication. Users appreciate the ease of setup, reliability, and affordability of the app. The support team is praised for being polite, helpful, and quick to assist with any queries. However, there is one negative review that criticizes Twilio for its complex setup process, unintuitive software, and poor customer support, advising merchants to avoid using the app due to these issues.
Highlights
Review RSS Feed
All reviews
Feb. 14, 2026
I have connected my Twilio account to send order confirmation and courier tracking messages to my customers, and everything is working perfectly. The setup was smooth, and the system runs reliably. The support team is very polite and genuinely helpful. They quickly assisted me whenever I had questions.
Jan. 12, 2026
We are using Twilio SMS with Shopify through this app, and it works great. It provides order confirmation and shipment tracking notifications, keeping our customers updated throughout the delivery process. Highly recommended.
April 2, 2025
A great app for communicating with customers about order updates and abandoned carts. It's easy to use and more affordable. Thanks to the team for their quick support.
Feb. 5, 2025
Avoid at All Costs – Twilio is a Nightmare to Use (PLEASE READ, YOU'VE BEEN WARNED) If I could give Twilio zero stars, I would. This is, without a doubt, one of the most frustrating and poorly executed apps I have ever used on Shopify. First, the setup process is a convoluted mess. The documentation is vague, and crucial steps are buried under layers of unclear instructions. Instead of providing a seamless integration, Twilio forces users to wade through endless technical jargon and guesswork. If you’re expecting a plug-and-play solution, look elsewhere. Second, the software itself is unintuitive and riddled with unnecessary complexity. Instead of prioritizing usability, Twilio seems designed to frustrate. Simple tasks take far longer than they should, and nothing about the interface is user-friendly. Worst of all? Their customer support is abysmal. If you run into an issue (which you will), expect delayed, unhelpful, and scripted responses that don’t actually address your concerns. You’ll be stuck in a loop of automated replies, irrelevant knowledge base articles, and “support” reps who clearly don’t understand their own product. This app is an absolute disaster for Shopify merchants. If you value your time, your sanity, and your business, DO NOT install this app. There are far better alternatives that won’t leave you pulling your hair out. Twilio should be embarrassed by how broken and inaccessible this offering is. Stay far, far away.
Hello Sir, it looks like you may have encountered an issue while using our app. However, we haven’t received any email from you or your team regarding this matter. We also offer a 30-day free trial, allowing users to test all features before purchasing a plan. Our app is functioning perfectly with all the listed features, and we have also provided a complete guide on how to use it effectively. Please reach out to our support team so we can assist you in resolving any issues and ensure everything works smoothly for you.
Oct. 4, 2023
I love this app! It's simple and intuitive, easy to set up, and allows me to integrate directly with my own Twilio account rather than buying a number from a 3rd party. Support is fast and efficient.
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