Twilio: Order Alert & Bulk SMS
Twilio: Order Alert & Bulk SMS
Rating
3.6
feedback
9
chart
#4,624
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
11%
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Less than a day
33%
-
Less than a month
11%
-
Less than a year
33%
-
More than a year
0%
Reviews Summary
The reviews for the app are mixed, with both positive and negative feedback. Positive aspects include easy communication with customers for order updates and abandoned carts, affordability, quick and efficient support, and the ability to send customized SMS for various order-related events. On the other hand, negative themes include a convoluted setup process, vague documentation, unintuitive software with unnecessary complexity, poor customer support, and issues with multiple messages being sent to the same customer without resolution.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
April 2, 2025
A great app for communicating with customers about order updates and abandoned carts. It's easy to use and more affordable. Thanks to the team for their quick support.
Feb. 5, 2025
Avoid at All Costs – Twilio is a Nightmare to Use (PLEASE READ, YOU'VE BEEN WARNED) If I could give Twilio zero stars, I would. This is, without a doubt, one of the most frustrating and poorly executed apps I have ever used on Shopify. First, the setup process is a convoluted mess. The documentation is vague, and crucial steps are buried under layers of unclear instructions. Instead of providing a seamless integration, Twilio forces users to wade through endless technical jargon and guesswork. If you’re expecting a plug-and-play solution, look elsewhere. Second, the software itself is unintuitive and riddled with unnecessary complexity. Instead of prioritizing usability, Twilio seems designed to frustrate. Simple tasks take far longer than they should, and nothing about the interface is user-friendly. Worst of all? Their customer support is abysmal. If you run into an issue (which you will), expect delayed, unhelpful, and scripted responses that don’t actually address your concerns. You’ll be stuck in a loop of automated replies, irrelevant knowledge base articles, and “support” reps who clearly don’t understand their own product. This app is an absolute disaster for Shopify merchants. If you value your time, your sanity, and your business, DO NOT install this app. There are far better alternatives that won’t leave you pulling your hair out. Twilio should be embarrassed by how broken and inaccessible this offering is. Stay far, far away.
Hello Sir, it looks like you may have encountered an issue while using our app. However, we haven’t received any email from you or your team regarding this matter. We also offer a 30-day free trial, allowing users to test all features before purchasing a plan. Our app is functioning perfectly with all the listed features, and we have also provided a complete guide on how to use it effectively. Please reach out to our support team so we can assist you in resolving any issues and ensure everything works smoothly for you.
April 18, 2024
I have been using the App for a few months now, I recently reached out to their support team for the first time, and they resolved my issue in less than an hour! Their support is truly exceptional. I highly recommend them. Special thanks to Alex. Cheers
Oct. 4, 2023
I love this app! It's simple and intuitive, easy to set up, and allows me to integrate directly with my own Twilio account rather than buying a number from a 3rd party. Support is fast and efficient.
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