Haus of Film review for Two Fifteen ‑ Print On Demand

July 17, 2020

Stay away! Two Fifteen is keeping our refunds, and we had to write a group e-mail today CCing Shopify begging for them. We need a total of 3 refunds. Two Fifteen has over a month told us they would give us refunds for items "lost by the Royal Mail" to UK customers. Were the items sent at all? Maybe. Maybe not. Maybe? Either way, Two Fifteen double charged my credit card for our e-shop one day and never refunded that. They need to refund us for two "lost in the mail" items sold to Etsy customers. We had plans to use these folks for years for Etsy and Shopify and now have to hope for refunds and redo our full Shopify/Etsy stores with a new drop shipper. We had plans to gift things from Two Fifteen out to people who could help spread the word for us and I already sent one item to a very influential Hollywood person who was going to share with everyone at work how he loved the item to help our indie store. In turn, we were also going to share these with some big time awards nominees/winners who know we need $ as newer names in the film industry. You don't earn big $ until you win an Oscar and we're f-ing poor for now until we make it big. One guy was going to help us down the road if he liked items, negotiate licensing deals for us to have cool characters on our coasters etc. Well, guess what? Two Fifteen would rather lose us as customers because for the meantime we must not be bringing in enough sales than stick with us and wait it out, possibly license BIG TIME MOVIE CHARACTERS. We offered to PAY MONEY WE DO NOT HAVE BUT CAN CHARGE ON A CREDIT CARD to fix their system for tracked shipping outside the UK and they refuse to let us pay to update their system. We have so many people harassing us on Etsy about calling us crooks until their items arrive in the USA because they presume we aren't sending them, and we are. We are also dealing with customers who may not be sent items at all. And we are having $ stolen by Two Fifteen, not refunded to us. Two Fifteen is well aware we had long term goals of working with filmmakers/brands on licensing their characters. To do this, it takes time and effort. Instead, they choose to ditch us and treat us like garbage. It is disgusting. We hope our refunds come through and we will switch to a new USA factory. Good riddance. So sad! :(