Uber Direct
On-demand local delivery for any business, express/scheduled
Rating
2.8
feedback
4
chart
#3,104
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
25%
-
Less than a day
25%
-
Less than a month
0%
-
Less than a year
25%
-
More than a year
0%
Reviews Summary
The reviews for this Shopify App are mixed, with positive and negative feedback. Users who had a positive experience highlighted the attentive and responsive support team, who were always willing to listen to feedback and make improvements. Collaboration with the team was described as smooth and constructive. On the other hand, negative reviews mentioned issues such as bugs in the app, difficulty in setting it up, and lack of customization options like setting lead time before orders are sent to drivers. Some users found the app unusable due to these limitations and expressed disappointment in the overall experience.
Highlights
Review RSS Feed
All reviews
Feb. 24, 2026
Très bonne expérience avec cette application. Nos référents sont attentifs, réactifs et toujours à l’écoute de nos besoins d’amélioration lorsqu’ils se présentent. Leur disponibilité et leur capacité à prendre en compte nos retours rendent la collaboration fluide et constructive. Nous sommes ravis de travailler à leurs côtés.
Feb. 5, 2026
Nous avons avons été beta testeur sur l'app au moment du lancement. Les demandes d'adaptation ont été prises en compte rapidement par l'équipe Uber pour nous permettre de lancer le service sur un premier pilote sur notre chaîne de boutiques. Nous déployons sur le réseau ce mois-ci (25 points de vente en villecentre et en centre co) avec un accompagnement sur mesure pour la mise en place et la formation des équipes internes.
Dec. 12, 2025
I have been waiting for a direct integration between Shopify and Uber for a long time, so I was incredibly excited to see this app finally launch. Unfortunately, the experience has been a major letdown so far. It feels like the launch was rushed—the app is extremely buggy and I can't even get past the activation screen to set it up. I really hope the dev team fixes these bugs quickly because this is a feature we desperately need, but right now it’s unusable.
Hi there. We really appreciate you sharing this. It is clear you were looking forward to a direct connection between Shopify and Uber, and we are sorry that your first experience felt frustrating. We checked our system and do not see an active installation for your store, which may be why you are not able to move past the activation screen. For a full walkthrough of the onboarding steps, check out the Shopify In-App Guide - https://docs.google.com/presentation/d/1Twk-IOtHJVWwhz-SeVqTav7l5_o3Gm0rlPv9PfB-gg4/edit?usp=sharing
Dec. 11, 2025
Does not give an option to set lead time before the order is ready and drivers are sent way too fast. Unable to use this because we have items that require lead time of 1-2 days before they are ready.
Thanks for taking the time to leave this feedback. We understand how important it is for your store to manage preparation time, especially when items require longer lead windows. The app includes scheduling options once installation is complete, but we do not see an installation for your store in our system, which may be why those settings are not appearing. For a full walkthrough of the onboarding steps, check out the Shopify In-App Guide - https://docs.google.com/presentation/d/1Twk-IOtHJVWwhz-SeVqTav7l5_o3Gm0rlPv9PfB-gg4/edit?usp=sharing
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more