Toy Place review for AI Search & Product Filter |SB
Jan. 16, 2023
We have this app on a few of our stores and I DO like the app. However it has many issues which have cost us tons of sales. 1) Their server goes down which means your collection pages will not load. 2) Black Friday the app stopped working for a few hours making customers unable to look at products unless they had the link saved. 3) Currently, as I write this, none of the 100+ items we've added in the past 24 hours are showing leaving us unable to do a promo. Their excuse is that it's syncing, which is unacceptable, it doesn't take 24 hours. This is also making out of stock items show as in stock since the collections aren't up to date.
Thank you for your feedback. We have improved the sync speed for your store it should be fast now. It was due to a rare issue with the service. We fixed it and it should be working fine now. Your new items should be showing now.
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