CBD care - Europes biggest CBD shop review for Trust Badges Bear
Sept. 20, 2021
Hi, the app worked fine on product pages, and on a desktop, but unfortunately the app has made the wrong collection pages on mobile, andriod and iphone, where it has shown badges across the products on collections, and without us knowing it for several weeks. Unfortunately very disappointing. At this point we do not recommend installing the Ultimate Trust Badge at all.
Thanks for sharing your concern. That might happen on non-standard themes with multiple product forms. Here's why: - The app does not require any theme code or manual installation and it's added by one click. - That's technically possible only if we automatically detect a product form, and add the badges right below. - In your theme, there are multiple product forms (for example, inside the collection page). - As such, the app will automatically place itself below the first form it finds. ** side note: the app will only show ONCE per page. In your collection page, there are around 20 product forms, the app will show on the single top left product only. The good news are - it's a very simple fix. You can switch from automated placement to a manual one. Here's a video and text guide: https://conversionbear.freshdesk.com/support/solutions/articles/48000373902-setup-how-to-add-trust-badges-to-your-store That usually takes a couple of minutes to setup. We will be happy to handle that for you, as we helped thousands of other merchants before. Our team has sent over a collaboration request to your admin email. Final note: We take pride in our no-code approach. Automated placement usually works best for most themes, and most of our customers. In the case of custom themes, we're always available to install the app for you through chat, email ([email protected]) and ticket support. I think that 963 five star reviews will vouch for our support work. Sometimes, things just don't go as expected but I think our team deserves a chance to help you fix the issue you had and provide you with great service and make sure you are happy with it and with the app. As you're an entrepreneur yourself, I hope this resonates. Warm regards, Jonathan. CEO @ Conversion Bear