Southern Sweet Designs review for Categories Uncomplicated

Thanks for getting in touch. I understand the points you've raised in this review. I hope I might be able to explain what's happened and that you might then agree your criticisms are unjustified. > I follwed [sic] directions to a t and never did what it claims to do. I think you must be confused about what the app does and I'm sorry for any part I have in that confusion. I provide a demo site and multiple videos that show the apps features. The embed install video shows how to use the Shopify Theme Editor to install the app and highlights exactly what the app is doing. If there are other features you'd like the app to perform, I would have happily talked to you to understand if they were possible. > there is no support or help. I feel I have provided exceptional support and help throughout. You emailed support at 18:11 GMT+1 on Dec 26, 2023. Even though it's the holidays, and I had been supporting my customers on that day, your email arrived after I had stopped work. I picked it up the following morning and replied to you at 09:51 on 27 Dec 2023. There is a button in the app labelled 'Help' and the auto-return email also has a link to the Help page. I'm sorry you didn't see either of these. > just and [sic] email with an auto return stating to go watch the videos The auto-return email asked you for essential information that I need to offer support, like the name and URL of your store. You had not included even your store name in your original email. You didn't reply to that auto-return email with the information I needed, so I politely re-requested it in a personal email to you on 27/12/2023. I also searched in Shopify and Googled to see if I could find your store name, just to try to be quick in responding to you. Sadly I couldn't find it, but I explained all this in my response to you. You then provided your store name and URL at Dec 27, 2023, 13:06 GMT+1. You also clarified what you wanted my app to do. This was my first opportunity to actually help. > i just want to add extra nesting menus At this point I understood why you consider my app doesn't work. My app doesn't do anything to the menus (header navigation). My app uses the Shopify navigation system to learn (from you) how you want your categories set up. It does not change or in any way alter the Shopify navigation system. It does not change the way your theme displays those menus. I emphasised all this in an email response to you just a few hours later at 08:52 on 28 Dec 2023. I do not claim, on the app page or in any of the support or Help materials, that my app alters your header menus. I'm sorry you were disappointed that my app doesn't do this, but I hope you appreciate that I've never pretended that my app does. I offer a completely-free 10-day trial so that customers can even experiment with the app prior to paying anything for it, precisely so that my app is never missold. I hope this explains the efforts I've gone to in order to provide outstanding support for what, before your review, was a 5-star app. I'm sorry my app wasn't right for you and I wish you the best of luck with your store.