HK Jewels review for Unified Repairs Support
April 7, 2024
I lost all my pictures. I was counting on this app to track all of my repairs, but they made a change in the server after pictures wouldn't load, and now I can't access the pictures of all of my clients' repair items. No immediate response when I message them, even though it says 24/7 support. Very upsetting and unprofessional. Edit: They responded a day later. The data is lost (they will back up in the future, but that doesn't help retrieve the list pictures). That could potentially mean a loss of thousands of dollars on a customer's misidentified piece.
Thank you so much for putting your trust in our app and going with us from quite sometime. We sincerely apologize for the inconvenience and frustration you've experienced due to the recent issues with our app's impacted a few of our customers and we understand the seriousness of this situation. We want to assure you that we are taking this matter very seriously, and we are actively working to rectify the situation and prevent such incidents from occurring in the future. Our team is already working closely with you. Please know that we are here to support you during this time. If there's anything specific we can do to assist you further or if you have any questions, please don't hesitate to reach out to us. Your satisfaction and trust are of the utmost importance to us, and we are dedicated to earning back your confidence in our service. Once again, we apologize for any inconvenience this has caused you, and we appreciate your understanding and patience as we work to resolve this matter. Sincerely, Yity Apps Team
