Free gift | UpCart
Free gift on purchase. Built by merchants. Feels native.
Rating
3.6
feedback
26
chart
#3,056
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
8%
-
Less than a day
8%
-
Less than a month
35%
-
Less than a year
42%
-
More than a year
4%
Reviews Summary
The reviews for this Shopify app are mixed, with both positive and negative feedback from users. On the positive side, many users appreciate the app's functionality in offering free gifts with purchases and its ease of use. Customers have mentioned that the app has helped increase their order value without impacting the checkout process. Additionally, the customer service provided by Peter, the support team, has been praised for being responsive and helpful in resolving issues quickly. Users also like the simplicity of the app and its straightforward interface. However, there are negative reviews highlighting issues such as unresponsiveness from the support team, compatibility problems with other apps, and bugs that affect the app's performance. Some users have faced challenges with customizing campaigns and combining discount codes at checkout. Overall, the app seems to be beneficial for increasing sales through free gift promotions, but there are areas that need improvement in terms of customer support and technical issues.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Aug. 1, 2024
Hi Peter, since the email support is bouncing, i will send it here. I've been subscribed to Free Gift app for months in my other account But now we are moving to another shop and decided to download the app again. On the new shop the button to add the gift is not border rounded the same way it is on the older account. What can I do to make it looks equal?
Hi,Thank you so much for letting us know that our emails are bounced. Happy to help with rounding the border. Could you please accept the request for access so we can adjust this for you personally. Thanks, Peter.
Nov. 20, 2023
very disappoint i sent several emails no replay.
I'm sorry you had a bad experience. We have sent a follow-up email within 1 business day on how would help you. Since there was no question in the email we didn't know how to help you.
Oct. 9, 2023
We installed your app, and sadly it couldn't work with our store discount offer app. So we uninstalled your app. But it still works for the free gift item in the cart, it has remaining code in website.
I'm sorry you had a bad experience. We have immediately reached out to you how to fix this. Since we are running on the Shopify discount api, there is a need to stop the campaign before removing the app. Otherwise, the discount will still be active. So it wasn't related to any remaining code. Thank you for sharing this feedback with us, we are looking into this to find out how we can make this more clear.
June 16, 2023
Very useful app better than all the other free gift app out there atm. Free plan as well been using this app for more than 6months with no issues.
June 5, 2023
The app is not working anymore, I can't open the app in shopify. Do I have to remove it and instal it again?
Update: This glitch is fixed. Thank you for your review, during a short period some customers faced a glitch due to a Shopify api update.
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