Upfront: COD & Partial Payment
The reviews for this Shopify App are overwhelmingly positive, with users praising its effectiveness in solving the issue of customers not picking up or canceling Cash on Delivery orders. The app provides a transparent breakdown of costs for customers, reducing confusion and potential disputes. Users appreciate the simplicity of installation and the flexibility of the rules engine, allowing them to set different advance amounts based on order value. The app has successfully reduced fake orders and improved the overall buying experience for genuine customers.
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I sell motorcycle helmets and riding accessories from my store in Mumbai. Anyone doing COD in India knows the RTO problem - people order expensive helmets, then don't pick up or cancel at the door. We were losing money on shipping both ways. Upfront solved this properly. When a customer clicks COD, they get a nice breakdown - cart total, advance amount, any fee, and what's remaining on delivery. Everything is transparent so there's no back and forth with customers asking "why am I being charged?" They see it all before confirming. Installation was dead simple, I'm not a tech person and I had it running in under 10 minutes. The rules engine is flexible too - I set different advance amounts for orders above ₹5000 vs smaller ones. Genuine buyers don't mind paying ₹200-300 advance on a ₹3000 helmet. The fake orders just stopped coming. Great app, does exactly what it says.
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