File Uploads by UploadKit
Seamless file uploads for personalized products
Rating
4.1
feedback
87
chart
#3,836
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
3%
-
Less than a month
34%
-
Less than a year
44%
-
More than a year
18%
Reviews Summary
The reviews for the UploadKit Shopify App are overwhelmingly positive, with users praising its functionality and customer support. Many users have highlighted the ease of use, quick response times from the support team, and the app's ability to meet their customization needs. Customers have mentioned that the app works perfectly for uploading photos and text, with fast and reliable support available when needed. However, there are a few negative reviews that mention issues with support response times and functionality problems. Some users have expressed frustration with delays in getting their issues resolved and experiencing difficulties with the app's performance.
Highlights
Review RSS Feed
All reviews
Jan. 26, 2026
Probably the best app for what it is, been using it for a few years now, never had problems, support is top notch. Can't recommend it enough!
Jan. 10, 2026
These guys were really fast in responding and compentent. Nothing but good to say!
Dec. 15, 2025
doesnt work well
Hello, I'm so sorry for the problems you've seen today -- the upload network which powers us, Uploadcare, had some serious network problems which are now resolved. I'm speeding up my work on deploying a second upload network which will once again make us the most reliable upload system anywhere. I know we need to work hard to regain your trust, and I won't stop until we're there. Again, I'm sorry.
Nov. 21, 2025
I’ve had a great experience with UploadKit: they’re fast, helpful, and have resolved every request I’ve had in no time. Excellent customer support and a reliable app, highly recommended!
Oct. 29, 2025
I have been an UploadKit user for close to 3 years now. This was a great app for a while, support was top notch, and I had never considered an alternative, but as other reviewers have noted, they are now completely asleep at the wheel when it comes support. This has cost us time, sales, and unnecessary aggravation. Initially when we had an issue - which is extremely common with this app - they were addressed pretty quickly but I am now having to wait days and even weeks for even so much as a response. Toby the "lead developer" is never available and my shop has experienced a litany off issues that remain unresolved. Every product my shop sells is customizable and file uploads are a pretty critical part of that. I have to send daily emails and almost always open have to open multiple support tickets to even get an acknowledgement that someone is seeing my requests. In most cases, my messages are just simply ignored. The interface is slick, but if you are looking for a solution to help you manage file uploads, do not end up in a situation where you are dependent on UploadKit.
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