File Uploads by UploadKit
File uploads for Shopify
Rating
4.2
feedback
85
chart
#1,709
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
4%
-
Less than a month
36%
-
Less than a year
44%
-
More than a year
15%
Reviews Summary
The reviews for the UploadKit app are mixed, with both positive and negative feedback from users. Positive aspects include the app's great features for uploading and customizing photos, easy usability, and fast customer support. Users appreciate the quick responses from the support team and the ability to customize the app to fit their store's needs. On the other hand, negative feedback revolves around issues with customer support responsiveness, delays in resolving issues, and concerns about the app's reliability. Some users have experienced difficulties with getting timely responses from the support team, leading to frustration and loss of sales opportunities.
Highlights
Review RSS Feed
All reviews
Nov. 21, 2025
I’ve had a great experience with UploadKit: they’re fast, helpful, and have resolved every request I’ve had in no time. Excellent customer support and a reliable app, highly recommended!
Oct. 29, 2025
I have been an UploadKit user for close to 3 years now. This was a great app for a while, support was top notch, and I had never considered an alternative, but as other reviewers have noted, they are now completely asleep at the wheel when it comes support. This has cost us time, sales, and unnecessary aggravation. Initially when we had an issue - which is extremely common with this app - they were addressed pretty quickly but I am now having to wait days and even weeks for even so much as a response. Toby the "lead developer" is never available and my shop has experienced a litany off issues that remain unresolved. Every product my shop sells is customizable and file uploads are a pretty critical part of that. I have to send daily emails and almost always open have to open multiple support tickets to even get an acknowledgement that someone is seeing my requests. In most cases, my messages are just simply ignored. The interface is slick, but if you are looking for a solution to help you manage file uploads, do not end up in a situation where you are dependent on UploadKit.
Oct. 20, 2025
Spend all my meta ads budget & app wont work even costumer support also not given after paying Subscription.
Aug. 22, 2025
I use uploadkit for around a year now, some time ago the support was great because you could easily connect with Toby and guys who understand how to fix things. Now I get redirected to Alice, no replies for 3 whole days and nothing fixed even if you explain it 10 times. The functions of the app are good, I give you this, but the support got really bad.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more