File Uploads by UploadKit
The reviews for the UploadKit Shopify App are mostly positive, highlighting the app's ease of use, great features, and excellent customer support. Users appreciate the quick responses from the support team, especially mentioning individuals like Alice, Toby, Mary, and Jeff for their helpful assistance. The app is praised for its functionality in allowing customers to upload files easily and customize products. However, there are some negative reviews that point out issues with technical support response times, lack of assistance, and occasional app malfunctions.
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It works well almost all the time, but when it doesn’t, the technical support and response times are bad — it takes them two weeks to give me a solution.
Thank you Alice for helping a novice coder figure out how to change popup colors. Your company is always there to help with my little issues. Your respond answered my questions fast and allowed me to figure out coding that I could not have done without your help. Best upload app on Shopify!
Probably the best app for what it is, been using it for a few years now, never had problems, support is top notch. Can't recommend it enough!
These guys were really fast in responding and compentent. Nothing but good to say!
doesnt work well
Hello, I'm so sorry for the problems you've seen today -- the upload network which powers us, Uploadcare, had some serious network problems which are now resolved. I'm speeding up my work on deploying a second upload network which will once again make us the most reliable upload system anywhere. I know we need to work hard to regain your trust, and I won't stop until we're there. Again, I'm sorry.
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