File Uploads by UploadKit
Seamless file uploads for personalized products
Rating
4.2
feedback
81
chart
#3,787
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
4%
-
Less than a month
32%
-
Less than a year
43%
-
More than a year
21%
Reviews Summary
The reviews for the UploadKit app on Shopify are overwhelmingly positive, highlighting the exceptional customer support provided by the team. Users appreciate the quick responses, helpful assistance, and willingness of the support team to go above and beyond to resolve issues. Many reviewers mention specific team members like Alice, Toby, Mary, and Jeff, who have been instrumental in providing top-notch support. The app itself is praised for its ease of use, customization options, and effectiveness in allowing customers to upload files seamlessly. However, there are a few negative reviews that point out issues with support responsiveness and app functionality, particularly in recent times. Some users have experienced delays in getting their queries addressed and have faced challenges with the app's performance.
Highlights
Review RSS Feed
All reviews
May 11, 2026
It works well almost all the time, but when it doesn’t, the technical support and response times are bad — it takes them two weeks to give me a solution.
March 4, 2026
Thank you Alice for helping a novice coder figure out how to change popup colors. Your company is always there to help with my little issues. Your respond answered my questions fast and allowed me to figure out coding that I could not have done without your help. Best upload app on Shopify!
Jan. 26, 2026
Probably the best app for what it is, been using it for a few years now, never had problems, support is top notch. Can't recommend it enough!
Jan. 10, 2026
These guys were really fast in responding and compentent. Nothing but good to say!
Dec. 15, 2025
doesnt work well
Hello, I'm so sorry for the problems you've seen today -- the upload network which powers us, Uploadcare, had some serious network problems which are now resolved. I'm speeding up my work on deploying a second upload network which will once again make us the most reliable upload system anywhere. I know we need to work hard to regain your trust, and I won't stop until we're there. Again, I'm sorry.
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