Combatbet review for UpOrder (formerly Spently)
April 19, 2023
Somehow my emails weren't going out, the edit pages don't even open my emails, and somehow I'm being charged $99.99 per month when the pricing shows free for the first 25 orders and $10 for each additional 50 orders (my store gets about 250 orders per month). Total ripoff, and I feel like an idiot for not realizing I was getting ripped off earlier. App deleted.
We apologize for any frustration or confusion about our pricing and recent changes to our platform. A member of our Customer Service Team has reached out to you over email in an attempt to make things right. We verified that all your notification templates were sent when triggered by Shopify and over the time you used our app, we delivered over 95x ROI. We have discontinued the free “Follow Up” email feature and communicated our plans to do so with our customers. We apologize if our emails missed you. Finally, UpOrder underwent some payment plan changes over a year ago. We understand that you were unhappy to find you were on a legacy plan. While the legacy plans were frequently better deals for some of our users, it sounds like this may not have been the case for your brand. If you’d like to discuss these or any other issues with us, we’re eager to make things right and encourage you to reply to our emails or contact our team at [email protected].
Increase repeat purchases with customized notification emails