Black Sands review for UpOrder (formerly Spently)

1 / 5

Aug. 23, 2023

Scam company. Charges a flat fee but then ghost charges for "usage" that is no different from every month. Randomly they will take 200 dollars out of your account with no explanation. Complete scam. Avoid at all cost.

Using app

Over 3 years

Total reviews

2

Average rating

1.0

Developer Reply

We apologize for any frustration or confusion. Your brand chose to remain on a legacy pricing plan, and the charges made were accurate based on the requirements for that plan. We have reached out privately to address this with you and have taken action to make things right. UpOrder has been in business for many years, and over the years, our pricing plans have changed. Each time the pricing has changed, we have made significant efforts to communicate those changes with our users. As a courtesy, we have also allowed users to continue to use our services while on legacy pricing plans, as some brands find it more financially beneficial based on their order volume.

UpOrder (formerly Spently) for Shopify
UpOrder (formerly Spently)
4.6 star
582 reviews

Increase repeat purchases with customized notification emails

Developer
Shopify App Store