Foria Pleasure review for UpOrder (formerly Spently)
June 1, 2017
Spently has worked pretty well for our needs. We have had quite a few problems with the auto-follow up and making it work properly. Another thing to remember is the ROI is based on all sales anyone makes after opening an email. This is not to say that Spently was necessarily the reason for the sale, so it can come off a little misleading.
Thanks for the review! We keep a tight 7-day attribution window, so if your customer engages with an email and makes another purchase within 7 days, we attribute it to ROI. This can be considered an indirect conversion. Also, if your customer uses a discount code or referral code generated by Spently, we also attribute this to ROI, which we would consider a direct conversion. Hope this is helpful!
Increase repeat purchases with customized notification emails