Globalseafoods review for UpOrder

I am following up again regarding my previous request. It has now been 17 days since my first message, and I have not received any response or seen any progress. This is very concerning. I’ve been a long-time user of UpOrder and even left a 5-star review back in 2018. Unfortunately, my recent experience has been the opposite. At this point, I have no access to real support: • Chat appears to be AI only and does not resolve issues • I sent multiple emails with no response • I cannot find a way to reach a real person The issue I raised is important: With Shopify introducing Store Credit, your app currently does not support a proper email template. Customers are receiving a “refund” notification instead of a Store Credit message, which is misleading and creates confusion. This requires a proper solution—a dedicated Store Credit notification template. Additionally, I need clear guidance on how to reach your support team directly. To be transparent, if I were a new Shopify user experiencing this level of support, I would likely choose to avoid this app entirely. I am disappointed, especially as a long-term customer. Please respond as soon as possible and advise on: • Store Credit email template support • A direct way to contact your support team I hope this can be resolved quickly. Best regards, Oleg Nikitenko Global Seafoods North America