UPS Small Package Quotes
UPS Small Package Quotes for Shopify | Eniture Technology
Rating
4.5
feedback
11
chart
#9,797
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
0%
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Less than a month
0%
-
Less than a year
45%
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More than a year
55%
Reviews Summary
The Eniture's UPS Small Package Quotes app has received mostly positive reviews from users. Customers appreciate the ease of configuration, advanced features, and flexibility it offers compared to Shopify's native shipping features. The app has helped businesses provide accurate shipping calculations and improve the checkout experience for customers. Users also praise the responsive and helpful customer support provided by the Eniture team. However, there are some negative reviews mentioning issues with rate calculations, additional charges for certain features, and unexpected billing problems after uninstalling the app. Despite these drawbacks, the majority of users highly recommend the app for its functionality and support.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Feb. 9, 2023
This is the second Shopify store I have used Eniture's UPS Small Package Quotes app on, the experience has been great. It is very easy to configure and has many advanced features. I definitely recommend it if you have anything but a simple product catalog for shipping small packages. It also has much more flexibility than using Shopify's native shipping features.
Using app
Over 1 year
Total reviews
1
Average rating
5.0
Jan. 14, 2023
works well for me and myself most of the time without any stuff unexpected and unfortunate as having to write 100 characters when it's not needed
June 24, 2021
We use this app plus the FedEx Small Package and one of the LTL apps. They have all helped to provide a great checkout experience for our customers. They have enabled us to provide accurate shipping calculations. Any issues we've had, the Eniture team has been very responsive and helpful to resolve them. I recommend their apps.
May 26, 2020
Horrible experience. I downloaded their UPS and FedEx APPs to calculate my checkouts. 1) I put in all of the information and it is still showing bad rates so we contact them and they say that if we want it to calculate the right weights, we need to upgrade to the highest plan and checkoff the calculate box size which costs an additional 3 cents per calculation. 2) we do that and we still get some bad rates so we contact them and they say that there is a tiny box at the top of the product page that needs to be checked off if we want it to be included 3) we do that and still have issues. I checked that the product weights and dims where correct, that the boxes where checked off, and that we had money to spare for calculations and when we contacted them they said that we didn't have any money left for calculations. 4) I uninstalled the APPs after finding Advanced Shipping Manager and called shopify to confirm that I was paid up with Eniture and wont receive any more bills. They confirmed it. So you can imagine my shock when I got a $400 bill from them on the next bill. I called shopify and they said that all they can do is ask eniture to give it back. Eniture claims that these calculations where used before I uninstalled it, but that cant be right as part of the bill said it was NOT for calculations but for subscription. DO NOT USE THEM AS THEY WILL COST YOU THOUSANDS OF DOLLARS FOR A PRODUCT THAT DOESN'T WORK AND THEY WONT ADMIT WHEN THEY ARE WRONG.
The documentation for the app is comprehensive and clearly written. Bakers Authority tried to figure out how to set up the app without referring to the documentation. As a result, Bakers Authority relied heavily on our support staff to incrementally "fix" things that were a problem only because settings weren't populated, or not populated correctly. If you follow the documentation you'll: 1) Not have any issues; 2) Find that Bakers Authority's review is factually incorrect; 3) Join hundreds of Shopify merchants who enjoy using the app. We're delighted that Bakers Authority found another app to use and wish that company's support staff the best of luck.
Aug. 23, 2018
UPS Small Package Quotes has been a great solution to our business. We encountered some small issues, that were easy workarounds. With the help from Eniture, with their expert knowledge and superior service, we were able to find solutions that would help our business.
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