Upsell Wizard | AI Magic
Upsell Wizard | Bundles Upsells and Cross-Sells
Rating
4.2
feedback
18
chart
#4,310
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
6%
-
Less than a day
6%
-
Less than a month
11%
-
Less than a year
56%
-
More than a year
11%
Reviews Summary
The reviews for the Upsell Wizard app are mixed, with both positive and negative feedback from users. Positive aspects highlighted include the app's ease of use, effectiveness in increasing sales, responsive customer service, and helpful support team. Users appreciate the various features such as post-purchase upsells, one-click upsells, and the ability to suggest complementary products to customers. The affordability of the app and the free version for testing are also mentioned as positives. On the other hand, negative feedback revolves around issues with the app causing customer abandonment during checkout, misleading information about multilanguage support, and concerns about data privacy and GDPR compliance. Some users also mentioned minor suggestions for improvement, such as clarifying button options in certain funnel types.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
April 8, 2024
BEWARE! Had the wizard turned on for a few hours and lost a customer because the screen turned black when she went to checkout and couldn't get out of it. She abandoned her cart and never came back. I immediately turned it off and have not had it back on since. Today I got a strange auto generated email that they did not have any information on the customer requesting their data be removed. I have not had a customer ask to have their data removed. They stated it was to comply with GDPR, however, I do not sell internationally and GDPR does not apply to my business. When I emailed them saying I do not have it turned on, and have not besides a couple of hours the first day, I asked what was going on. They gave me a generic non-answer. Seems really fishy to me. I told them I didn't trust what was happening and that I'm uninstalling the app. Their own employee, Sergey, told me "Sorry, uninstall."
Dear HandCraft Skincare, Thank you for your feedback, and we're sorry for any confusion caused. We receive automated personal information erasure requests from Shopify and respond with an automatic email explaining that our app does not store personal information, thus no action is taken. We're committed to providing a smooth experience and would be grateful for the chance to resolve the checkout issue. Please allow us to discuss this with you in more detail and earn back your business. You can reach us directly at [email protected]. Warm regards, The Upsell Wizard Team
March 22, 2024
These guys have been extremely helpful in getting this app set up and working for us in a very short time.
Jan. 26, 2024
Nice and easy design and works very well. I especially like the free version because it allows you to try it out as long as you need instead of being limited to X number of days.
Oct. 24, 2023
I've got to give major props to the Upsell Wizard team! I've tried a bunch of upsell solutions before, but this one is a game-changer. It's also very affordable compared to other upselling apps.The setup was very easy, and we got our first sale within 30 minutes. It's already paid for itself and we're just getting started. I've been using the post-purchase upsell option and that one-click upsell feature after a purchase is legit. I've also set up a couple of upsells that pop before customers even hit the checkout, and every offer I've created thus far is profitable. Oh, and shoutout to their support team. Ran into a tiny hiccup (totally on my end), and they were on it. Super helpful. If you're running a Shopify store and aren't using Upsell Wizard yet, you're AOV (average order value) could be higher. Give it a try, highly recommend.
Oct. 12, 2023
A user friendly app for Upselling products. Customer service is very responsive and ready to help.
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