Upsell Wizard | AI Magic
The Upsell Wizard app has received a mix of positive and negative reviews from users. On the positive side, users appreciate the ease of use and effectiveness of the app in generating upsells. The customer service provided by the team behind the app has been highlighted as extremely helpful and responsive. Users have mentioned that the app has helped them increase their average order value and has been instrumental in setting up upsell funnels quickly. Additionally, the affordability of the app compared to other upselling solutions has been noted as a positive aspect. However, there have been some negative experiences reported by users. One user mentioned a technical issue where the screen turned black during checkout, leading to a lost customer. Another user expressed disappointment in the app's multilanguage support, stating that it was misleading. Despite these issues, the majority of users have praised the app for its functionality and support, recommending it to other Shopify store owners.
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Great and easy to handle tool !
BEWARE! Had the wizard turned on for a few hours and lost a customer because the screen turned black when she went to checkout and couldn't get out of it. She abandoned her cart and never came back. I immediately turned it off and have not had it back on since. Today I got a strange auto generated email that they did not have any information on the customer requesting their data be removed. I have not had a customer ask to have their data removed. They stated it was to comply with GDPR, however, I do not sell internationally and GDPR does not apply to my business. When I emailed them saying I do not have it turned on, and have not besides a couple of hours the first day, I asked what was going on. They gave me a generic non-answer. Seems really fishy to me. I told them I didn't trust what was happening and that I'm uninstalling the app. Their own employee, Sergey, told me "Sorry, uninstall."
Dear HandCraft Skincare, Thank you for your feedback, and we're sorry for any confusion caused. We receive automated personal information erasure requests from Shopify and respond with an automatic email explaining that our app does not store personal information, thus no action is taken. We're committed to providing a smooth experience and would be grateful for the chance to resolve the checkout issue. Please allow us to discuss this with you in more detail and earn back your business. You can reach us directly at [email protected]. Warm regards, The Upsell Wizard Team
These guys have been extremely helpful in getting this app set up and working for us in a very short time.
Nice and easy design and works very well. I especially like the free version because it allows you to try it out as long as you need instead of being limited to X number of days.
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