Upsell Wizard | AI Magic
The reviews are largely positive, with many merchants praising the app for being easy to set up, simple to use, and effective at increasing sales and average order value. Several reviewers highlight strong customer support, mentioning fast responses, hands-on help with setup, and even personalized assistance through chat or Zoom. Users also appreciate useful features like post-purchase upsells, one-click upsells, cross-sell funnels, and the availability of a free version to test the app without a strict time limit. A number of reviewers say the app is affordable and has already generated sales quickly, sometimes within minutes of installation. The negative feedback is much smaller in volume but serious in tone. One reviewer reported a checkout issue that caused a black screen and led to a lost customer, then expressed concern about a strange GDPR-related email and poor support response. Another reviewer felt the multilingual support claim was misleading, saying only the dashboard was translated rather than the customer-facing experience. Overall, the app is viewed as valuable and effective by most users, but there are concerns around reliability in some cases and clarity/accuracy in feature descriptions.
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Great and easy to handle tool !
BEWARE! Had the wizard turned on for a few hours and lost a customer because the screen turned black when she went to checkout and couldn't get out of it. She abandoned her cart and never came back. I immediately turned it off and have not had it back on since. Today I got a strange auto generated email that they did not have any information on the customer requesting their data be removed. I have not had a customer ask to have their data removed. They stated it was to comply with GDPR, however, I do not sell internationally and GDPR does not apply to my business. When I emailed them saying I do not have it turned on, and have not besides a couple of hours the first day, I asked what was going on. They gave me a generic non-answer. Seems really fishy to me. I told them I didn't trust what was happening and that I'm uninstalling the app. Their own employee, Sergey, told me "Sorry, uninstall."
Dear HandCraft Skincare, Thank you for your feedback, and we're sorry for any confusion caused. We receive automated personal information erasure requests from Shopify and respond with an automatic email explaining that our app does not store personal information, thus no action is taken. We're committed to providing a smooth experience and would be grateful for the chance to resolve the checkout issue. Please allow us to discuss this with you in more detail and earn back your business. You can reach us directly at [email protected]. Warm regards, The Upsell Wizard Team
These guys have been extremely helpful in getting this app set up and working for us in a very short time.
Nice and easy design and works very well. I especially like the free version because it allows you to try it out as long as you need instead of being limited to X number of days.
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