Rating

4.8

feedback

126

Reviews

chart

#3,024

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    2%
  • Less than a day
    4%
  • Less than a month
    8%
  • Less than a year
    24%
  • More than a year
    17%

Reviews Summary

The reviews for the Shopify App are overwhelmingly positive, highlighting the excellent customer service and support provided by the team. Users appreciate the responsiveness of the support team, with many mentioning the quick resolution of issues and the helpfulness of the staff. The app itself is praised for being easy to use, offering a wide range of functionalities, and being priced competitively. Customers also mention the app's ability to handle subscriptions effectively and its customization options. However, there are a few mentions of issues such as the lack of advanced analytics and reporting features, as well as some challenges with subscription filters and admin options. Overall, the app is highly recommended for its value and customer service.

Highlights

Excellent customer service and support
Ease of use and wide range of functionalities
Competitive pricing
Effective subscription management
Challenges with advanced analytics and reporting features

Rating Breakdown

  • 5
    51% (64 ratings)
  • 4
    2% (3 ratings)
  • 3
    1% (1 ratings)
  • 2
    0% (0 ratings)
  • 1
    2% (2 ratings)
Review RSS Feed Review RSS Feed

All reviews

3 / 5 Share

Jan. 29, 2025

Not the most feature-rich app, but excellent support. Some of the language around building subscriptions and settings is unclear, not making you sure what functions are going to actually appear. Basic admin is quite difficult, as subscription filters are very basic (you can't even filter by subscription) and there's no sorting. There are quite a few advanced admin options, particularly on the Enterprise plan, but having to know and enter individual subscription IDs (rather than selecting by subscription, tag, etc.) to make 'bulk' changes is essentially impossible when you have more than a handful of subscribers. Despite these complaints, we've managed to use the system for some time to manage subscriptions in an ok manner, without the genuinely excellent help from the support team I don't think we'd have lasted this long.

Using app

Almost 3 years

Total reviews

2

Average rating

4.0

5 / 5 Share

Jan. 7, 2025

Wonderful app with an incredibly thorough and responsive support team. The Slack support, in particular, truly sets these guys apart. 5/5

Using app

About 2 years

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for placing your trust in us and your willingness to share your experience. It is always rewarding to hear kind words. :) For any queries, feel free to contact us through in-app chat or email us at support@utterbond.com, we are always happy to help you.

5 / 5 Share

Dec. 6, 2024

Using app

34 minutes

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for placing your trust in us and your willingness to share your experience. It is always rewarding to hear kind words. :) For any queries, feel free to contact us through in-app chat or email us at support@utterbond.com, we are always happy to help you.

5 / 5 Share

Dec. 3, 2024

I had an excellent experience with Utterbond customer service. I reached them through their chat, and they replied very quickly. They invited me through Slack and fixed my issue promptly. Big Thank you to Paresh Valu.

Store

Forrist

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you very much for sharing the great feedback with us!!! We are happy to see that our app match your need and you are happy with our app & service!!!! For any queries, feel free to contact us at support@webcontrive.com or via in-app live chat, we are always happy to help you.

5 / 5 Share

Nov. 28, 2024

Great customer service from the team. Very responsive and they offer 1 on 1 support via Slack if things get so complicated for you to resolve. Thanks guys!

Using app

About 3 years

Total reviews

4

Average rating

4.8

Developer Reply

We greatly appreciate you taking the time to share your valuable feedback with us – it truly means a lot! If you have any questions or need assistance, please don't hesitate to reach out to us at support@webcontrive.com or through our convenient in-app live chat. Our team is always here and ready to assist you with any inquiries you may have.

All reviews

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