Variant Image Penguin for Shopify

Variant Image Penguin

Assign multiple images to variants, clean up your product page

Developer
View on App Store

Rating

4.4

feedback

59

Reviews

chart

#5,538

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    2%
  • Less than a day
    5%
  • Less than a month
    56%
  • Less than a year
    22%
  • More than a year
    15%

Reviews Summary

The reviews for this Shopify app, Variant Image Penguin, are quite mixed. On the positive side, many users praise the app for its functionality, ease of use, and the helpfulness of the support team. Customers appreciate that the app solves their problems with variant images and product page clutter. The support team, especially individuals like Dave and Mandeep, are highlighted for their quick responses and willingness to go above and beyond to assist users, even with custom theme setups. Additionally, the app is commended for its ability to clean up product pages and improve the overall user experience. On the negative side, some users have faced issues with customer support, slow responses, and difficulties in getting the app to work with their specific themes. There are complaints about broken themes after uninstalling the app, lack of communication from support, and challenges in setting up the app without assistance.

Highlights

Positive aspects: Functionality, ease of use, helpful support team, solves variant image issues, improves user experience
Negative aspects: Issues with customer support, slow responses, difficulties with specific themes, broken themes after uninstalling, challenges in setup without assistance

Rating Breakdown

  • 5
    80% (47 ratings)
  • 4
    3% (2 ratings)
  • 3
    5% (3 ratings)
  • 2
    0% (0 ratings)
  • 1
    12% (7 ratings)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

Jan. 28, 2024

I've been using this app for yeas and now I cannot access it at all. Does anyone know what can I do? I tried from different browsers. Thank you!

Using app

Almost 5 years

Total reviews

3

Average rating

3.0

3 / 5 Share

Jan. 25, 2024

the app does its job well and we have always been happy with it, we are forced to give 3 stars for customer service, as we have had requests to make to them for a new theme that we have to install in our website and unfortunately the answers we receive are fragmentary and often they don't even answer to us with any kind of feedback. Let's hope they can improve in this regard.

Using app

Over 2 years

Total reviews

2

Average rating

4.0

1 / 5 Share

March 16, 2022

The worst experiance I had ever with all of great app providers for Shopify! Tragical contact, they didn't support me in 10 days!!! They wrote 3-times that will support me in 24 hours - nothing happens! Highly not recomended!

Using app

13 days

Total reviews

2

Average rating

3.0

1 / 5 Share

Jan. 13, 2022

This app does not communicate with excel CSV updates within shopify. Performed an import for a price increase and lost all the image variants for over 6000 variants. Now they all have to be reassigned individually. We are losing sales and money. I recommend checking with the developer before doing any major updates/imports.

Using app

About 5 years

Total reviews

2

Average rating

3.0

5 / 5 Share

June 29, 2021

The app does exactly what it says and is really easy to use. It didn't work when I first set it up, but the support team fixed it right away. Excellent support and fantastic app that solved a big problem for my store.

Using app

About 8 hours

Total reviews

8

Average rating

5.0

All reviews

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