All reviews

Rating Breakdown

  • 5
    83% (101 ratings)
  • 4
    2% (3 ratings)
  • 3
    4% (5 ratings)
  • 2
    1% (1 ratings)
  • 1
    10% (12 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Dec. 4, 2024

5-star service all the way! The app itself is fantastic, and with such a supportive team behind it, I couldn't be happier. Highly recommend!

Using app

--

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 3, 2024

I recently installed VIP App and was impressed by their support team. Their response was incredibly quick and helpful, making sure everything was running smoothly.

Store

LePerle

Using app

--

Total reviews

3

Average rating

5.0

1 / 5 Share

Jan. 28, 2024

I've been using this app for yeas and now I cannot access it at all. Does anyone know what can I do? I tried from different browsers. Thank you!

Using app

Almost 5 years

Total reviews

3

Average rating

3.0

3 / 5 Share

Jan. 25, 2024

the app does its job well and we have always been happy with it, we are forced to give 3 stars for customer service, as we have had requests to make to them for a new theme that we have to install in our website and unfortunately the answers we receive are fragmentary and often they don't even answer to us with any kind of feedback. Let's hope they can improve in this regard.

Using app

Over 2 years

Total reviews

1

Average rating

3.0

1 / 5 Share

March 16, 2022

The worst experiance I had ever with all of great app providers for Shopify! Tragical contact, they didn't support me in 10 days!!! They wrote 3-times that will support me in 24 hours - nothing happens! Highly not recomended!

Using app

14 days

Total reviews

2

Average rating

3.0

1 / 5 Share

Jan. 13, 2022

This app does not communicate with excel CSV updates within shopify. Performed an import for a price increase and lost all the image variants for over 6000 variants. Now they all have to be reassigned individually. We are losing sales and money. I recommend checking with the developer before doing any major updates/imports.

Using app

Over 5 years

Total reviews

2

Average rating

3.0

5 / 5 Share

June 29, 2021

The app does exactly what it says and is really easy to use. It didn't work when I first set it up, but the support team fixed it right away. Excellent support and fantastic app that solved a big problem for my store.

Using app

4 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Feb. 25, 2021

This is a great app for selecting variant images. Easy to use. Great customer support. I switched Themes and they made the transition seamless

Using app

Over 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 25, 2021

the most convenient and effecient app for products with viriants. all you need to do is drag related pic and put them in the right place. and nice customer service as well. good luck with your business!

Using app

About 1 month

Total reviews

1

Average rating

5.0

3 / 5 Share

Feb. 13, 2021

I like the idea behind this app but it doesn't work smoothly after implementing its functionality to the product's images. When you open the product page, it takes about 5 secs for the app to hide the images during the loading, so you can see the images before which is not exactly professional, unfortunately. I have emailed their support and waiting for their response regarding this issue.

Using app

9 months

Total reviews

5

Average rating

3.0

5 / 5 Share

Feb. 2, 2021

VIP works perfectly. Support was also great--they were very helpful with getting the app installed and working. I highly recommend this app.

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 26, 2021

We want to thank the development team and especially the work of Mr. Sandhu that helped us to set up the stack of two amazing apps that completely fit our needs. This was honorable and on-demand work. Strongly recomend!

Store

Geniani

Using app

About 1 month

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 12, 2021

Perfect ! As a shopify novice, they fix the app on my premium theme for me and works fine. Very quick support. Merci Beaucoup :)

Using app

15 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 7, 2020

I've been working on getting this feature to work on my website for a year now. So many other apps and developers could not accomplish this. I am so grateful to have found VIP. It works correctly and is affordable for small businesses like mine. Highly recommend. Great support too for install on my custom shopify theme PRESTIGE.

Using app

Over 2 years

Total reviews

7

Average rating

4.9

5 / 5 Share

Dec. 3, 2020

Great support, they can customize to make it suit your custom theme and any requests to make sure it works

Using app

Over 3 years

Total reviews

7

Average rating

5.0

5 / 5 Share

Oct. 30, 2020

A fantastic app. Easy to use and with very helpful and quick support from the developers I recommend for stores looking to group images easily for variant selections.

Using app

Over 2 years

Total reviews

9

Average rating

4.9

3 / 5 Share

Oct. 13, 2020

The app does what it claims for the most part. It has an issue, however, that prevents my first product image from loading on mobile. Even after uninstalling and re-installing the app, the problem still persists. I've reached out to support to get help on this issue and I haven't received a reply.

Using app

4 months

Total reviews

5

Average rating

3.8

5 / 5 Share

June 30, 2020

I've used VIP on a few stores now and have always had amazing support, rarely have an issue with install but whenever adjustments need to be made they're always happy to help.

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

May 18, 2020

Had to get some help from support to get it working with my theme. After they added some extra JS everything worked perfectly.

Using app

Over 3 years

Total reviews

4

Average rating

5.0

1 / 5 Share

March 12, 2020

A zero (0) would be more appropriate. Despite a well versed Shopify developer on staff and numerous attempts, we could not get it to work. No problem right? Surely their support would assist by going into Shopify and getting it working. The customer service is next to non-existent. A lone person replies once every 3-4 days and even then seems disinterested or incompetent. There are lots of other suppliers in this pool, we went with a competitor that communicates.

Using app

13 days

Total reviews

3

Average rating

2.3