Rating
2.3
feedback
6
chart
#13,748
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
0%
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Less than a month
50%
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Less than a year
33%
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More than a year
17%
Reviews Summary
The reviews for the LOVAT app are mixed, with both positive and negative feedback from users. On the positive side, users appreciate the help and support provided by the LOVAT team in navigating tax compliance issues. The app is praised for its functionality, ease of use, and seamless integration with Shopify, making the reporting process easier for businesses. Users also highlight the transparency and honesty of the LOVAT service compared to other VAT compliance services. However, there are negative reviews mentioning misleading pricing, lack of support after payment, and concerns about the app not working as expected. Some users have labeled the app as a scam due to issues with payment and unresponsiveness from the support team.
Highlights
All reviews
Jan. 28, 2025
THIS IS A SCAM!! Do not install this app. We bought a subscription to their service, and until the payment, they were friendly, responded very quickly. After we paid, and realized that nothing works, they stopped responding quickly and refused to return the money. Do not trust them. This is money down the drain. A complete scam.
Thank you for sharing your experience using Lovat. We’re committed to offering our customers a reliable solution, and we’re sorry that we missed the mark in your case. We made a refund for you and hope you will receive it very soon.
Jan. 2, 2024
Missleading pricing that doubles once you add the app. No support when requested. Avoid not woth your time to use a company that missleads on pricing and then wont answer support requests.
Aug. 28, 2023
We have used LOVAT for filing VAT through IOSS for over a year. Lovat did all the registration for us and they are always helpfull when needed. So we are happy with their service which helps us stay tax compliant!
July 5, 2023
The team at LOVAT have been great from the start. From taking time to answer queries by Chat/email, to the application process, and keeping me updated with the progress of everything. If you wish to trade in the EU or in the UK, you need to be VAT compliant. And this is where LOVAT comes in, as they remove the all the paperwork and hassle from your hands, and streamline the application process to the various tax authorities (if you apply for this option). I wish I had known about them earlier. Then comes the reporting, once you start trading in these zones. And again this is where the LOVAT system kicks in : they connect to the various tax authorities, and you can easily submit your tax reports. Since the system connects to Shopify, then all your transactions are imported directly onto their platform, making the reporting process easier. Overall there is a little understanding required on your behalf to be compliant, and you need to adhere to the dates of the reporting, however once everything is set up it is a breeze. There is no reason why your business shouldn't be VAT compliant in the UK /EU anymore since services and tools like LOVAT exist. There are other VAT compliancy services out there, but they are not so straightforward or honest as LOVAT. Many others do not have automatic API (connection) to Shopify, and the registration fees are unbelievable for small businesses. In addition, there are lots of hidden fees with the others, or long time contracts and penalties. I am still new to the LOVAT system, only recently implemented it, but so far I am very happy and would certainly recommend you give them a go. The price/service/functionality is the best I have seen so far. Thank you, to the entire LOVAT team.
Store
My Store
Using app
2 months
June 14, 2022
I wish I could give this company and their app 10+ stars. The help I received with navigating through this big world of tax was fantastic. Everything was explained clearly so I could make the best decision for my business. I highly recommend this app.
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