Lappa for Shopify

Lappa

Tax compliance platform for e-commerce companies
View on App Store
Lappa
Rating
3.6
Feedback
6
Reviews
Chart
#7,909
Shopify
Reviews over time
New reviews per month across the app's lifetime.
App ranking
Overall position in the Shopify App Store.
Reviews summary

The reviews for the LOVAT app are mixed, with both positive and negative feedback from users. Some users have expressed dissatisfaction with the app, mentioning issues such as misleading pricing, lack of support, and feeling scammed after paying for the service. On the other hand, there are also positive reviews highlighting the helpfulness of the LOVAT team, the ease of use of the app for VAT compliance, and the seamless integration with Shopify for reporting purposes. Users appreciate the support provided by the team and the efficiency of the application process.

Time spent using app
How long merchants keep the app installed.
Less than an hour 0%
Less than a day 0%
Less than a month 50%
Less than a year 33%
More than a year 17%
All reviews
1 / 5 Share
Jan. 28, 2025

THIS IS A SCAM!! Do not install this app. We bought a subscription to their service, and until the payment, they were friendly, responded very quickly. After we paid, and realized that nothing works, they stopped responding quickly and refused to return the money. Do not trust them. This is money down the drain. A complete scam.

Store Using app Total reviews Average rating
Artline Epoxy Resin 5 months 6 4.3
Developer Reply

Thank you for sharing your experience using Lovat. We’re committed to offering our customers a reliable solution, and we’re sorry that we missed the mark in your case. We made a refund for you and hope you will receive it very soon.

1 / 5 Share
Jan. 2, 2024

Missleading pricing that doubles once you add the app. No support when requested. Avoid not woth your time to use a company that missleads on pricing and then wont answer support requests.

Store Using app Total reviews Average rating
We Print Miniatures 9 days 15 2.8
5 / 5 Share
Aug. 28, 2023

We have used LOVAT for filing VAT through IOSS for over a year. Lovat did all the registration for us and they are always helpfull when needed. So we are happy with their service which helps us stay tax compliant!

Store Using app Total reviews Average rating
Unreel Store Over 1 year 2 5.0
5 / 5 Share
July 5, 2023

The team at LOVAT have been great from the start. From taking time to answer queries by Chat/email, to the application process, and keeping me updated with the progress of everything. If you wish to trade in the EU or in the UK, you need to be VAT compliant. And this is where LOVAT comes in, as they remove the all the paperwork and hassle from your hands, and streamline the application process to the various tax authorities (if you apply for this option). I wish I had known about them earlier. Then comes the reporting, once you start trading in these zones. And again this is where the LOVAT system kicks in : they connect to the various tax authorities, and you can easily submit your tax reports. Since the system connects to Shopify, then all your transactions are imported directly onto their platform, making the reporting process easier. Overall there is a little understanding required on your behalf to be compliant, and you need to adhere to the dates of the reporting, however once everything is set up it is a breeze. There is no reason why your business shouldn't be VAT compliant in the UK /EU anymore since services and tools like LOVAT exist. There are other VAT compliancy services out there, but they are not so straightforward or honest as LOVAT. Many others do not have automatic API (connection) to Shopify, and the registration fees are unbelievable for small businesses. In addition, there are lots of hidden fees with the others, or long time contracts and penalties. I am still new to the LOVAT system, only recently implemented it, but so far I am very happy and would certainly recommend you give them a go. The price/service/functionality is the best I have seen so far. Thank you, to the entire LOVAT team.

Store Using app Total reviews Average rating
My Store 2 months
5 / 5 Share
June 14, 2022

I wish I could give this company and their app 10+ stars. The help I received with navigating through this big world of tax was fantastic. Everything was explained clearly so I could make the best decision for my business. I highly recommend this app.

Store Using app Total reviews Average rating
Naturopath Herbals 9 days 6 5.0

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