Vela | AI, optimization & more
Optimize listing content and appearance to improve performance
Rating
4.5
feedback
227
chart
#74
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
4%
-
Less than a day
15%
-
Less than a month
22%
-
Less than a year
42%
-
More than a year
17%
Reviews Summary
The reviews for the Shopify App are overwhelmingly positive, with users praising the app for its bulk editing capabilities, time-saving features, and excellent customer service. Users appreciate the ease of transferring listings between Shopify and Etsy, as well as the ability to manage multiple stores in one place. The app's interface is user-friendly and intuitive, making it a valuable tool for optimizing SEO, updating listings, and managing product details. However, there are some concerns about pricing, with users mentioning aggressive pricing enforcement and limitations on certain plans. Some users also experienced issues with syncing changes and expressed frustration with specific functions.
Highlights
Review RSS Feed
All reviews
Feb. 9, 2026
The app itself works well and I like the user interface. Customer Service was where it came off of the rail: Justin, responds promptly and starts off helpful to resolve issues; even on a Sunday in my case. However, disagree with him or critique the service or any part of an ongoing issue and process in anyway and the environment quickly changes. Justin became argumentative and rude during the interaction as a result. He even attempted to reprimand me during our communication - indicating that I would rather send lengthy emails then allow him to fix the issue via screenshare. What customer service dept. speaks to anyone like this? We are not familiar with each other. As I mentioned the app is very nice but I cannot support a business that handles a longtime client (since 2019) in that manner nor can I recommend this business as a result. Justin had to have the last word and kept sending messages. I allowed him the last word to close out communication. He kept mentioning how he was just trying to help. Well, we pay a monthly fee for that help; so, it is not a favor. It is your duty. Customer service reviews for this company have been low across other reviews here and elsewhere as well - indicating the same issue I experienced: Rude, and extremely unprofessional and insulting behavior. Do yourself a favor and research it for yourself FIRST!
Jan. 23, 2026
I had an issue transferring my files from Shopify to Etsy. Justin was quick to help and spent most of the day with his team figuring out the issue, and got my shop back on track! I don't know any other company that jumps in to help like that. Most would care less, leaving you on your own to figure it out. I can't recommend this company enough! Thanks for all the help!
Jan. 14, 2026
Mediocre experience overall. It’s reasonable that the app charges more as you add listings, but the pricing enforcement is aggressive—once you exceed the limit, it can disconnect immediately and prompt you to pay right away. On the other hand, if you remove listings to reduce usage, there’s no refund or credit issued. Use with caution. Do not recommend this app for beginners or anyone without legal teams
Jan. 14, 2026
This app is a life safer. The bulk editing ability is unmatched. Well worth the money!
Jan. 14, 2026
I have been using Vela since it was in beta several years ago and I can't begin to tell you how many hours of manual work it saved me. I use it for my shop on other platforms as well. Has been working flawlessly and it's so much easier to use than the clunky built-in "bulk editing" Shopify offers. Not to mention the friendly, fast support you receive when you do run into any issue. Super happy, love it!
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more