Census: Customer Surveys
Census: Rule-Based Post-Purchase & Attribution Surveys App
Rating
5.0
feedback
18
chart
#2,246
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
17%
-
Less than a day
6%
-
Less than a month
22%
-
Less than a year
44%
-
More than a year
0%
Reviews Summary
The reviews for this Shopify App are overwhelmingly positive, with users praising its ease of setup, quick integration with Shopify stores, and the valuable insights it provides through customer feedback. Users appreciate the ability to gather data post-purchase, understand customer frustrations, and improve user journeys based on the feedback received. The app's AI capabilities, seamless integration, and cost-saving compared to other similar apps are highlighted as major benefits. Additionally, users find the app easy to customize, navigate, and use for actionable steps to enhance revenue and optimize acquisition channels.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Jan. 30, 2024
This app was very quick to setup (took me less than 10 mins total!) and I've received extremely helpful feedback directly from our customers about areas for improvement, as well as valuable first-party data about brand discovery and demographics. This has enabled us to quickly adapt any feature development around points of friction. Highly recommend.
Jan. 29, 2024
Implementing Census surveys into our post-purchase experience has helped us to understand and alleviate customer journey frustrations as soon as they arise. The AI capabilities within the platform help us quickly analyse the data, pulling out key themes easily, allowing us to use time previously spent on admin, on actions. We’re now also unlocking new use cases for the data we gather, storing it as customer metafields to use for advanced personalisation of user journeys and messaging.
Nov. 9, 2023
Great way to gather customer feedback using a survey. Easy to implement with great support behind it. Strongly recommend
Oct. 12, 2023
The integration to our Shopify store was seamless, taking less than 30 minutes to get set up and live. The app interface is clear, easy to use and automated reports mean we are able to act on the data quickly to improve our user journey and site experience. Census has enabled us to identify friction points across the site, channel attribution and collate customer feedback - I would highly recommend
Sept. 8, 2023
Census is a great app that we use across 3 of our stores. We previously used Hotjar's survey functionality but since they upped the price of that we looked elsewhere. This app does exactly what Hotjar's surveys did and more, and with a huge cost saving. I'd say this app is a 'no brainer' for any store who wants genuine, real-time feedback from their customers.
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