Census: Customer Surveys for Shopify

Census: Customer Surveys

Census: Rule-Based Post-Purchase & Attribution Surveys App

Developer
View on App Store

Rating

5.0

feedback

18

Reviews

chart

#2,078

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    17%
  • Less than a day
    6%
  • Less than a month
    22%
  • Less than a year
    44%
  • More than a year
    0%

Reviews Summary

The reviews for this Shopify App are overwhelmingly positive, with users praising its ease of setup, quick integration with Shopify stores, and the valuable insights it provides through customer feedback. Users appreciate the ability to gather data post-purchase, understand customer frustrations, and improve user journeys based on the feedback received. The app's AI capabilities, seamless integration, and cost-saving compared to other similar apps are highlighted as major benefits. Additionally, users find the app easy to customize, navigate, and use for actionable steps to enhance revenue and optimize acquisition channels.

Highlights

Ease of setup and integration
Valuable customer insights
Cost-saving compared to alternatives
Customization and actionable feedback
Seamless integration and user-friendly interface

Rating Breakdown

  • 5
    100% (18 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    0% (0 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Jan. 30, 2024

This app was very quick to setup (took me less than 10 mins total!) and I've received extremely helpful feedback directly from our customers about areas for improvement, as well as valuable first-party data about brand discovery and demographics. This has enabled us to quickly adapt any feature development around points of friction. Highly recommend.

Using app

--

Total reviews

4

Average rating

5.0

5 / 5 Share

Jan. 29, 2024

Implementing Census surveys into our post-purchase experience has helped us to understand and alleviate customer journey frustrations as soon as they arise. The AI capabilities within the platform help us quickly analyse the data, pulling out key themes easily, allowing us to use time previously spent on admin, on actions. We’re now also unlocking new use cases for the data we gather, storing it as customer metafields to use for advanced personalisation of user journeys and messaging.

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 9, 2023

Great way to gather customer feedback using a survey. Easy to implement with great support behind it. Strongly recommend

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 12, 2023

The integration to our Shopify store was seamless, taking less than 30 minutes to get set up and live. The app interface is clear, easy to use and automated reports mean we are able to act on the data quickly to improve our user journey and site experience. Census has enabled us to identify friction points across the site, channel attribution and collate customer feedback - I would highly recommend

Using app

2 months

Total reviews

4

Average rating

4.0

5 / 5 Share

Sept. 8, 2023

Census is a great app that we use across 3 of our stores. We previously used Hotjar's survey functionality but since they upped the price of that we looked elsewhere. This app does exactly what Hotjar's surveys did and more, and with a huge cost saving. I'd say this app is a 'no brainer' for any store who wants genuine, real-time feedback from their customers.

Using app

1 day

Total reviews

2

Average rating

3.0

All reviews

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