Census: Customer Surveys
Census: Rule-Based Post-Purchase & Attribution Surveys App
Rating
5.0
feedback
19
chart
#4,281
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
16%
-
Less than a day
5%
-
Less than a month
26%
-
Less than a year
42%
-
More than a year
5%
Reviews Summary
The app has received overwhelmingly positive reviews from ecommerce merchants who have installed it on their online stores. Users appreciate the quick and easy setup process, the valuable feedback received directly from customers, and the ability to gather insights for improving user experience. The app's AI capabilities, seamless integration with Shopify, and cost-saving compared to other similar tools are highlighted as major benefits. Users also praise the app for its customization options, clean interface, and the ability to capture customer insights effectively. Overall, the app is highly recommended for gathering customer feedback, understanding pain points, and improving site performance and user experience.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
July 17, 2024
A simple, cost-effective post purchase survey solution at a fraction of the cost of other platforms – strongly recommend. Really easy to set up and provides a great insight into customer base. The support from the team has been brilliant, too – fast and effective.
Jan. 30, 2024
This app was very quick to setup (took me less than 10 mins total!) and I've received extremely helpful feedback directly from our customers about areas for improvement, as well as valuable first-party data about brand discovery and demographics. This has enabled us to quickly adapt any feature development around points of friction. Highly recommend.
Jan. 29, 2024
Implementing Census surveys into our post-purchase experience has helped us to understand and alleviate customer journey frustrations as soon as they arise. The AI capabilities within the platform help us quickly analyse the data, pulling out key themes easily, allowing us to use time previously spent on admin, on actions. We’re now also unlocking new use cases for the data we gather, storing it as customer metafields to use for advanced personalisation of user journeys and messaging.
Nov. 9, 2023
Great way to gather customer feedback using a survey. Easy to implement with great support behind it. Strongly recommend
Oct. 12, 2023
The integration to our Shopify store was seamless, taking less than 30 minutes to get set up and live. The app interface is clear, easy to use and automated reports mean we are able to act on the data quickly to improve our user journey and site experience. Census has enabled us to identify friction points across the site, channel attribution and collate customer feedback - I would highly recommend
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