Rating
1.0
feedback
2
chart
#13,680
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
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Less than a day
50%
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Reviews Summary
The reviews for this Shopify App highlight significant issues with VAT charges not being applied correctly to clients from the user's country. The lack of support and ineffective communication from the company's support team are major concerns raised by the users. Additionally, the app is described as not working and lacking proper instructions for setting up taxes in Shopify. Overall, users express frustration with the app's functionality and the unresponsive support service.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
June 28, 2024
We have noticed that VAT was not charges to our clients from our country, even though they should pay it. Over the past month, I have contacted your support team twice. On both occasions, I was asked to grant access to our system, which I promptly did. Despite this, it appears that no one from your company has accessed our system to resolve the issues. Please inform us when your program will function correctly and when you will have an active support service to address such issues. Thank you
Jan. 25, 2024
Very bad. No description just a useless discription how to set up taxes in shopify. App dosnt work. No support contact.
Thank you for your review, unfortunately the app was in beta mode. We have made multiple updates including new functions that correct all the problems you have had and the features of the app have been considerably improved. We would love for you to try our app again so we can get your feedback.
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