Heather Jordan Jewelry review for Vimeo Create ‑ Video Maker

I had trouble getting the text colored so I tried to get help and was very disappointed to find their "help" was a service ticket system, which means a very long wait time for actual help. After I posted my first review here, I was given a work-around-- a page was emailed to me that should have actually appeared on their help page (if they had one). Why did I have to open a service ticket to receive that? It should be easily accessible so users can help themselves without having to wait for someone to answer a service ticket! I sent a follow-up question after the first response I received but it's been 2 days and I still haven't gotten an answer to that question, specifically, why the colors on the Theme Customization page won't save! As I said before, I'm happy to continue upgrading my reviews but I really need someone to address this! It takes far too long to get help with this app.