Terrestrial Organics LLC review for Vimeo Create ‑ Video Maker
Dec. 19, 2019
Reading these other reviews, it seems most people aren't having these issues. Maybe I'm just inept, but I have spent the last 2 days trying to get a video created and posted somewhere. First, the videos wouldn't render and just rendered for hours and hours. Today, I'm not having that issue so I thought I was in the clear. The process to make the videos is extremely easy and I'm very pleased with that, but many of my pictures are not cropped correctly and look funny with the templates, so it's been a process finding pictures that will work and aren't halfway cropped out since there's no way to manually adjust. Finally, got that solved and the video saved. Now, every time I try to post my video somewhere while I'm typing in the description the page jumps and deletes everything I have. I have not been able to successfully post a video anywhere due to that problem so that's been frustrating. This app has great potential, but it's simply been too buggy for me to use right now. Note: I reached out to customer support and have not heard back.
Hi there, thanks for reaching out. We're so sorry to hear that you are having issues. That shouldn’t happen! Our records show that the support team got in touch with you. We will be following up with you on the same ticket just to make sure that everything is working fine now. We do see that the next videos were successfully created. If you're still having issues or have any questions, feel free to reply to our email. We're happy to help. Team Videofy
