Vocallia

Vocallia is an AI phone agent for Shopify stores that answers incoming calls, verifies callers using order details, and can provide order, delivery, product, and policy information directly from the store. It also logs unresolved requests such as refunds or cancellations, adds notes to orders, and can route callers to support email or a person depending on the merchant’s settings. The app is positioned as a way to handle phone support automatically while keeping sensitive order information protected through verification.