CardCraft : Personal Greetings for Shopify

CardCraft : Personal Greetings

Add personalized greeting cards to boost your online orders

Rating

2.0

feedback

8

Reviews

chart

#13,014

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    12%
  • Less than a day
    0%
  • Less than a month
    12%
  • Less than a year
    62%
  • More than a year
    0%

Reviews Summary

The reviews for this Shopify App are mixed, with both positive and negative feedback. On the positive side, many users praised the fast and attentive support provided by the app team. Customers appreciated the team's willingness to help, customize the app to suit their store, and provide explanations on how to use the app effectively. The support was described as responsive, helpful, and knowledgeable, making users feel like they were working with a team of specialists. On the negative side, some users expressed frustration with the lack of instructions and poor response from support. They mentioned sending multiple emails for help without receiving any assistance, leading to a sense of disappointment and feeling that the app was not worth paying for.

Highlights

Positive support experience and customization
Lack of instructions and poor support response
Satisfaction with the app's functionality and integration
App team's attentiveness and helpfulness
Disappointment with lack of guidance and support

Rating Breakdown

  • 5
    75% (6 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    25% (2 ratings)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

Nov. 8, 2024

I installed the app, but there are no instructions and sent several emails to support for help, but they don't bother to respond or help us. It is not worth to pay these guys! Look for a better alternative and Shopify as usual doesn't care about this.

Using app

--

Total reviews

4

Average rating

4.0

1 / 5 Share

May 8, 2024

I signed up and then there was no instruction. Nothing.

Using app

4 minutes

Total reviews

2

Average rating

1.0

5 / 5 Share

Jan. 2, 2023

Fast response from support, very willing to help and are even customising the app in order to better suit my store! Highly recommend.

Using app

23 days

Total reviews

19

Average rating

5.0

Developer Reply

Hi Sam, it's Mendel again. Thanks for your review. It's a pleasure to help you. :)

5 / 5 Share

Dec. 6, 2022

I needed the best greeting cards to please my customers on my site and their loved ones who receive the gifts. the team helped me perfectly when I had a problem. I literally didn't have time to figure out how to use the app as the team had already contacted me via live chat. It touch me deeply. Thanks

Using app

2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the review. It's still a pleasure to help you with your goals.

5 / 5 Share

Dec. 2, 2022

Thanks for the help and explanation support. I find this application great, thanks to the explanation of the team I now know how to perfectly adapt the application to my business. Thank you

Using app

8 months

Total reviews

1

Average rating

5.0

Developer Reply

Hey, thank you a lot for your reviews. We appreciate it

All reviews

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