Webkul Wallet Management
The reviews for this Shopify App are overwhelmingly positive, with users praising the excellent customer support, responsiveness, and professionalism of the team. Many users highlighted the ease of setup, smooth functionality of the wallet and rewards features, and the helpfulness of the support staff. The app was commended for making customer management easier and offering a reliable wallet and loyalty solution. However, there was one negative review mentioning issues with the front end of the wallet page and dissatisfaction with the support's response time and effectiveness in resolving the issue.
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Excellent customer support experience! The team was very helpful, responsive, and resolved my issue quickly. They kept me updated throughout the process and handled everything professionally. Really appreciate the great service and support. Highly recommended!
It is a very nice app with a great wallet system and useful features. Pawan from the support team helped us a lot throughout the setup process and was very responsive. The wallet and rewards features work smoothly and make customer management much easier. Highly recommend this app to anyone looking for a reliable wallet and loyalty solution for their store.
Great Developer, very helpful and quick response team. much appreciated
Had issue with front end for their wallet page, support was not able to fix it. waited about 3 weeks not sure what they are doing. if you are looking for some real good functioning app, this aint the one
Thank you for sharing your feedback. We’d like to clarify the situation to provide proper context. As discussed with you earlier, the requested Wallet Information Page changes were implemented in the theme that was initially shared with us, which was not the live theme. The updates were completed and communicated along with screenshots for reference. However, the changes were reviewed on the live theme instead, which is why they did not appear at that time. To avoid any confusion, our team also implemented the same changes on the live theme for one store and informed you accordingly, while clarifying that the updates for the other store were available in the shared (non-live) theme. After receiving your confirmation, we proceeded to apply the changes on the live theme for both stores and also shared a video demonstration as requested. We understand how this may have felt from your end and regret any inconvenience caused due to the theme mismatch. Our team made consistent efforts to ensure the changes were delivered correctly, and we remain available if you need any further assistance.
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