Webkul Wallet Management
The reviews for this Shopify app are overwhelmingly positive, with users praising the excellent customer support, responsiveness, and professionalism of the support team. Many users highlighted the ease of use and functionality of the app, particularly in managing wallets and rewards. The app is recommended for its seamless wallet management, quick resolution of issues, and helpful onboarding process. However, there are a few negative reviews mentioning issues with front-end display and limitations in cashback features, especially for stores with a large number of products. Overall, the app is highly recommended for its features and exceptional customer service.
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Hey There!! Thank you for sharing your feedback. We sincerely apologize for the experience you've had. We attempted to reach you over a call to better understand your concerns. During our conversation, you informed us that you were in a meeting and requested that we email you to schedule a convenient time. We have sent you an email and would appreciate the opportunity to connect with you to discuss the issues you're facing. Our team is committed to resolving your concerns as quickly as possible and ensuring the app meets your expectations. We look forward to hearing from you and assisting you further.
Excellent customer support experience! The team was very helpful, responsive, and resolved my issue quickly. They kept me updated throughout the process and handled everything professionally. Really appreciate the great service and support. Highly recommended!
It is a very nice app with a great wallet system and useful features. Pawan from the support team helped us a lot throughout the setup process and was very responsive. The wallet and rewards features work smoothly and make customer management much easier. Highly recommend this app to anyone looking for a reliable wallet and loyalty solution for their store.
Great Developer, very helpful and quick response team. much appreciated
Had issue with front end for their wallet page, support was not able to fix it. waited about 3 weeks not sure what they are doing. if you are looking for some real good functioning app, this aint the one
Thank you for sharing your feedback. We’d like to clarify the situation to provide proper context. As discussed with you earlier, the requested Wallet Information Page changes were implemented in the theme that was initially shared with us, which was not the live theme. The updates were completed and communicated along with screenshots for reference. However, the changes were reviewed on the live theme instead, which is why they did not appear at that time. To avoid any confusion, our team also implemented the same changes on the live theme for one store and informed you accordingly, while clarifying that the updates for the other store were available in the shared (non-live) theme. After receiving your confirmation, we proceeded to apply the changes on the live theme for both stores and also shared a video demonstration as requested. We understand how this may have felt from your end and regret any inconvenience caused due to the theme mismatch. Our team made consistent efforts to ensure the changes were delivered correctly, and we remain available if you need any further assistance.
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