Webkul Wallet Management
The reviews are overwhelmingly positive, with most merchants praising the app’s wallet, cashback, and rewards functionality, along with its ability to improve customer experience and streamline wallet, refund, and credit management. Many reviewers say the app works well, offers useful features, and has helped their stores run more efficiently; a few even mention increased sales after using it. Support is the most consistently praised aspect: users repeatedly describe the team as responsive, professional, patient, and quick to resolve issues, often highlighting helpful onboarding, setup assistance, and customizations. There are also a few negative comments worth noting. A small number of reviewers report serious support and functionality issues, including unresolved frontend problems, slow responses, and compatibility concerns such as Indian currency handling. Some users found the app initially complicated to set up and noted that it may require code changes or patience to configure properly. Overall, though, the sentiment is strongly favorable, and the main drawbacks appear to be occasional technical issues and setup complexity rather than broad dissatisfaction.
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Excellent support. We were facing an issue and the team promptly resolved the issue and after using this plugin our sales has increased.
We have been using Webkul Wallet Management app for our Shopify store, and our experience has been great so far. The app provides a smooth wallet payment experience for customers and helps us manage wallet transactions, refunds, and credits efficiently. The setup process was straightforward, and the support team has been very helpful whenever we needed assistance. The Webkul team has been responsive, professional, and quick in resolving our queries. We appreciate their continuous support and efforts in improving the app. Overall, we are happy with the app and would recommend it to Shopify merchants looking for a reliable wallet management solution.
worst
Hey There!! Thank you for sharing your feedback. We sincerely apologize for the experience you've had. We attempted to reach you over a call to better understand your concerns. During our conversation, you informed us that you were in a meeting and requested that we email you to schedule a convenient time. We have sent you an email and would appreciate the opportunity to connect with you to discuss the issues you're facing. Our team is committed to resolving your concerns as quickly as possible and ensuring the app meets your expectations. We look forward to hearing from you and assisting you further.
Excellent customer support experience! The team was very helpful, responsive, and resolved my issue quickly. They kept me updated throughout the process and handled everything professionally. Really appreciate the great service and support. Highly recommended!
It is a very nice app with a great wallet system and useful features. Pawan from the support team helped us a lot throughout the setup process and was very responsive. The wallet and rewards features work smoothly and make customer management much easier. Highly recommend this app to anyone looking for a reliable wallet and loyalty solution for their store.
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