Protalus review for Walmart Marketplace

June 19, 2020

I have seen a plethora of issues since the Shopify/WMA integration to the set up of the Walmart Seller Center account. Since it's a new app, I understand the bugs that come with it; however, it has been extremely challenging to update or utilize in the WMA in Shopify to make any edits since majority of the features are not available or don't work. I would recommend anyone considering to integrate this app to hold off until majority of the bugs are fixed. 1) Logging into the WMA in Shopify continuously render the following errors: {"statusCode":500,"error":"Internal Server Error","message":"An internal server error occurred"} AND This page contains the following errors: error on line 1 at column 15: String not started expecting ' or " Below is a rendering of the page up to the first error. These issues have seem to go away after numerous escalations. 2) Our listings in WMA show as published and our Walmart Seller Center account has the green "Active" status; however; the listings in the native Walmart platform was still in Stage status and not serving. It took a couple of tickets to resolve. 3) The WMA bulk editor in Shopify doesn't have an empty field to enter or assign variants to each listing or multiple listings at once. Thus, the active listings don't have the appropriate drop down for patterns or sizing to choose from. They show up as unique listings which can deter prospects from converting if they cannot choose the correct pattern/size. I attempted a bulk upload in the Walmart native platform to fix this; however, instructions for upload are not clear and my changes didn't take. I'm still awaiting response back and hope I don't have to manually update hundreds of listings individually. 4) There isn't an option in the WMA bulk editor tool to add SEO keywords. I was told by team that our listings don't appear on walmart.com b/c we don't have any keywords set up. At the moment, I'm attempting a bulk upload in the native platform. 5) The communication between a Walmart.com order > our Walmart Seller Center account > Shopify/WMA > Shipstation is a one way communication. When our shipping team shipped the product, Shopify received the tracking/fulfilled confirmation from Shipstation yet the info from Shopify doesn't pass back to our Walmart Seller Center native platform. Currently, it is manual acknowledgment of the order and you have to manually enter tracking and carrier info for the customer to receive an email that our product has shipped. We didn't know until a day later b/c the Seller Center account still shows it as an open order and not shipped when we shipped it 24 hrs ago. This is concerning and need to be fixed. Engineering is aware of the issue and it's currently on their "fix list". 5) There are no help articles specifically for folks using this app or knowledge base to explain how to use features in the WMA. I continually pulled Walmart's help pages however they didn't help me with making bulk edits in the app. They are working on this. A few of the above issues are still continued issues. I thought that having a centralized management system will make everything streamlined and easy to track orders and sales revenue between platforms and make bulk edits in the app without going to the native platform for updates, but it definitely hasn't been a pleasant experience. I would recommend waiting for bugs to be fixed before jumping in as it has taken me 2 months to deal with. The only positive thing was Fa from the Walmart Product Team was a joy to work with.