UPTIME Energy review for Walmart Marketplace
Sept. 18, 2020
C'mon, Walmart. You'll never catch Amazon with customer service like this. We applied for a marketplace account on July 15th. No action. I raised a ticket because it was the only recourse for someone without an existing account. The ticket expires without any action because it passed 30 days. I opened another ticket, but I'm not very hopeful that it'll get any attention this time. I even contacted your Instagram team, who referred me to a seller help number. I call this number and the ARS disconnects me every time as it attempts to connect me to a live person. All I want to do is list our brand's products on Walmart. Not bitter. Just frustrated. Please fix this system. *UPDATE* - The Walmart marketplace team reached out to me and is currently helping me out. I updated to 4 stars because of their response, albeit late. Looking forward to smooth sailing from here.
Hello UPTIME Energy - The issue here is that your previous application, , circa 2016-2017, was declined. Which means that if you reapply that new application is automatically put into a duplicate application bucket and is denied as well. I sincerely apologize for the lapse in comms from our side. We are working on ways to address this gap on our business development side and the Seller Support side as well. Your feedback is very valuable and we appreciate you taking the time to leave a review. WMA Support
