Pine Street Clinic review for Walmart Marketplace
March 30, 2021
The only thing worse than this app is Walmart's miserable support. This app can and does allow items that have been discontinued to be sold. Walmart support refuses to open a case because they say only Shopify (and not Shopify merchants) can open cases related to this app. *** RESPONSE TO WALMART: 100% false that they were waiting on us for information. They simply refuse to allow Shopify merchants to open cases and require ALL cases to be done by Shopify directly. Truly awful (but not surprising) that Walmart seeks to blame merchants in their response today.
Hi Pine Street Clinic, Thank you for your feedback. We reviewed your case but did not receive the information that we requested from you to help resolve the issue. The reason we are asking Shopify to open the case on your behalf is that they are able to provide us with this information directly. Since the case is now closed due to lack of response, our team will reach out to you via email with next steps. Best regards, WMA Support
