Lucky Dog Pet Boutique review for Walmart Marketplace
July 2, 2021
Using this to sell my pet supplies on Walmart for the past 4 months. When a new order arrives the buyer's name and email does not populate not even the Walmart linked email which is a pain since I can't search the orders tab for the buyer name and have to scroll through each order to find this buyer. Also I found out that Walmart does not allow any kind of restocking fees when an item is returned. This needs to change otherwise I'm just going to resume selling everything on Amazon and stop selling on Walmart. As a small business, having to bear the expense for intake of a return with no ability to offset that expense with the buyer just doesn't work for me. Buyers are fickle and Amazon has trained them to just return things if they don't fit with no consequences.
Hi Lucky Dog Pet Boutique, Thank you for submitting your review. We do not release our customer's name/email info and this is by design (out of data privacy concerns). The shipping label info provided within the app should be sufficient for shipping orders. Furthermore, the lack of restocking fees when an item is returned depends on the scenario as outlined in the Walmart Marketplace returns policy. Sellers will only need to pay for return shipping fees for reason codes that are considered the seller's fault. Thank you, Walmart Marketplace Support
