Mystic Toys review for Walmart Marketplace
July 20, 2021
I have been using this app to sell toys on Walmart for over a year. When a new order arrives the buyer's name and email does not populate not even the Walmart linked email which is a pain since I can't search the orders tab for the buyer name and have to scroll through each order to find the buyer. Also Walmart does not allow any kind of restocking fees when an item is returned. This needs to change, additionally with the massive surge of new sellers on walmart we have seen a 74% decline in sales. Along with almost non existent customer service, and a horribly glitchy interface, incorrect payments and a total lack of support, I am about to resume selling everything on Amazon and stop selling on Walmart. As a small business, having to bear the expense for intake of a return with no ability to offset that expense with the buyer just doesn't work for me. Buyers are welcomed to just return things with no consequences. With constant marketplace issues, lack of sales due to a swelling income of 3rd party sellers, incorrect payments, and a total lack of support for sellers I would rate 0 stars if I could.
Hello Mystic Toys, Thank you for submitting your review. Unfortunately, we do not release our customer's name/email info and this is by design (out of data privacy concerns). The shipping label info provided within the app should be sufficient for shipping orders. Furthermore, the lack of restocking fees when an item is returned depends on the scenario as outlined in the Walmart Marketplace returns policy. Sellers will only need to pay for return shipping fees for reason codes that are considered the seller's fault. Thank you, Walmart Marketplace
