WD Backups: Back up & Restore
The reviews are sharply mixed. Positive reviewers say the app saves time, reduces hassle, helps protect data, and has an intuitive interface that is easy to use. Several users also praise the support team for being fast, helpful, and patient, with responses coming in minutes and clear explanations that made the experience feel smooth and professional. On the negative side, some reviewers report very poor support responsiveness when they urgently needed help, describing the service as effectively unavailable at critical moments. There are also serious trust concerns, including one reviewer alleging a fake review was posted on their behalf. Overall, the app appears to deliver value for some merchants, but reliability of support and credibility issues are major pain points for dissatisfied users.
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Doesn't respond when you ABSOLUTELY need them.. not sure why they even provide this service. This is a thing that you install, forget for 2 years (while paying), then think OH IM SO HAPPY I installed this, only to then be ignored and your store in shambles... Wouldn't recommend 0/10.
Hi there, We’re sorry to hear about your experience. Our support is provided via email rather than live chat, and our Help Center is always available with detailed information. We’ve followed up via email to assist you further — please feel free to reach out if you need any additional support. Sincerely, Wandy Team
I did not actually write a review, so for these guys to put a fake review they get a 1 star.
Like this app a lot because it saves me a lot of time and hassle. No more worry about losing my data or messing up store
The support was rapid, stellar, and answered my questions in minutes (which is not standard with most apps in Shopify App Store). The app interface is actually intuitive and easy to use. I am so happy with it.
I am so impressed with the great customer service Anna provided for me. She patiently and quickly answered all questions and concerns I had. I really appreciate all the information she helped me to understand. Hope I always get to do business with you. Thanks again!
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