WD Backups: Back up & Restore
The reviews for this Shopify App are mixed, with both positive and negative feedback. On the positive side, users appreciate the time-saving features of the app and the excellent customer support they received. Customers mentioned that the support team was responsive, provided quick answers to their questions, and offered stellar assistance. The app interface was also praised for being intuitive and easy to use. However, on the negative side, some users expressed frustration with the lack of responsiveness from the support team. They felt ignored when they needed assistance, leading to dissatisfaction with the service provided by the app.
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Doesn't respond when you ABSOLUTELY need them.. not sure why they even provide this service. This is a thing that you install, forget for 2 years (while paying), then think OH IM SO HAPPY I installed this, only to then be ignored and your store in shambles... Wouldn't recommend 0/10.
Hi there, We’re sorry to hear about your experience. Our support is provided via email rather than live chat, and our Help Center is always available with detailed information. We’ve followed up via email to assist you further — please feel free to reach out if you need any additional support. Sincerely, Wandy Team
I did not actually write a review, so for these guys to put a fake review they get a 1 star.
Like this app a lot because it saves me a lot of time and hassle. No more worry about losing my data or messing up store
The support was rapid, stellar, and answered my questions in minutes (which is not standard with most apps in Shopify App Store). The app interface is actually intuitive and easy to use. I am so happy with it.
I am so impressed with the great customer service Anna provided for me. She patiently and quickly answered all questions and concerns I had. I really appreciate all the information she helped me to understand. Hope I always get to do business with you. Thanks again!
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