Humphrey's Handmade review for Wanelo

April 21, 2023

Absolute nightmare to get your money. I have seen the responses they give to other poor reviews... maybe if every seller is experiencing the same issue there's a problem, eh? They allege a 30 day payment window from when an order is shipped in order to prevent fraud etc... Once that window passes they 'schedule a payout' (kind of vague on the timeframe).... However... Sales made in August of 2022 took until Jan/Feb of 2023 to pay out and we had to email them to complain before it happened - no deposits have been given voluntarily by Wanelo based on their alleged payment schedule. They owed us almost $600 from Holiday sales, all were shipped promptly, I finally got my last deposit 4 months later in April. I had to send 15+ emails to get these deposits and they trickled in bit by bit. I'd get a small deposit... no response for weeks.. I email again and another small deposit. It's like they hope sellers won't ask, or will eventually stop asking and they won't have to pay money owed. Wanelo orders pay out to your bank directly, NOT with your Shopify payments, so you need to look for a specific, separate Wanelo deposit. On a secondary note... I looked on their site to scope it out because we had 2 buyers order $20-ish worth of items every day for over two weeks, racking up 15+ orders of $20 a piece back to back. It was very suspicious. Turns out they repeatedly give people a "free $20 gift" to spend at merchants, so most sales are $20 or less, and folks are basically getting free items. How can they afford to give so much money for folks to get free product? Very, very odd. When I asked Wanelo about the suspicious orders they brushed it off. Although existing users can access the site, it's actually no longer open to sign up new members. Their IG is stale, and website articles say they have closed. Yet somehow free money still circulates through existing users and they don't pay sellers without being asked. Pretty darn odd.