Groove Bags review for Wanelo

Jan. 23, 2019

I have had no problem working with customer service directly, but getting ahold of them has been an issue. For Wanelo orders, they only give Wanelo email addresses, and no option for direct contact with the customer. BUT, the email on the orders don't work! I have tried several times to contact Wanelo through the emails provided on the order, but get NOTHING. So, I have to create a new email, and send to Wanelo customer support. Why do you even bother putting an email on the orders, when we can't contact through it? I also have gotten a recent request for tracking information for orders that were made over 3 years ago. Why did you wait 3 years to ask, when USPS and other providers don't even have that information anymore, it is not accessible after 3 years! We didn't even realize we hadn't got paid for these orders, and now we can only get a paper check sent in the mail? Very inconvenient and poor, very poor timing. If you need more tracking, or any information, ask in a timely manner, thanks!