Made Drift Apparel Racing review for Wanelo

Jan. 27, 2016

Lack of proper support. Customer service staff not trained in communication and retention. Seemed seriously disinterested in helping us with our specific problem. Not at all concerned that we hadn't been paid for any orders that had been shipped and delivered, instead, blamed it on the assumption we hadn't been approved or filled out the proper forms (which we had done several times, even received all the notifications saying we're ready to sell/approved for Wanelo). Claims that Stripe was the reason for delayed processing, we use Stripe with the same details through several channels, never have had an issue. Things started off promising, but the overall bugginess of the site is unmanageable from our point of view. Updates to company profile NEVER went through, never got paid for orders made through the system so we ate all costs... Just wasn't worth it. Over a decade in the Ecommerce space running stores that generated millions in revenue, I've only run into a handful of companies that I would not only never work with again, but be quite active in telling others to avoid them at all costs. Wanelo is one of those companies.